Texas Shield · 8 hours ago
Call Center-Concierge Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expU.S. LawShield is focused on improving safety and self-defense abilities for individuals across the United States. The Concierge Care Specialist is responsible for onboarding new retailers and instructors, ensuring they receive the necessary support and resources to generate revenue for U.S. LawShield.
Insurance
Responsibilities
Contact all new retailers and instructors and assist with onboarding tasks such as welcome calls and email communications
Build meaningful B2B relationships with company partners to ensure company growth
Identify and rectify issues with instructors/retailers
Assist with event planning, scheduling, and execution
Identify daily tasks which are completed, overdue and rescheduled
Generate data reports on daily and periodic basis for U.S. LawShield management or employees
Understand U.S. LawShield products and services
Keep detailed and organized records of retailer/instructor activities in Salesforce
Continuously look to integrate process improvements and report to leadership ways to improve efficiency and effectiveness
Verify and track activities with updates to better understand the individual and unique needs that each retailer/instructor requires
Maintain retailer/instructor accounts and collaborate with field sales team or other corporate departments if issues arise
Enroll Retailers/Instructors in partner programs
Contact partner prospects and establish new relationships via signed agreements
Perform other related duties as assigned
Qualification
Required
Excellent computer skills and proficiency in MS Word and MS Excel
Excellent communication skills
Strong ability to work cross-functionally with other departments and teams including Sales and Events
Ability to track progress of multiple projects at one time and ensure tasks are completed by multiple departments
Strong attention to detail
Must be willing to obtain a property & casualty insurance license in your home state within 90 days of employment
2 years+ of customer service experience required
Experience identifying customer needs and making service or product recommendations
Excellent organization and time management skills
Excellent communication skills, including active listening
The ability to quickly learn and adapt to new software
Service-oriented mentality with the ability to quickly establish rapport
Preferred
1 year+ of contact center experience preferred
A high school diploma, associate degree, or some college preferred
Benefits
15 days of PTO per calendar year, with additional time accruing with tenure
12 paid holidays
Medical, dental, vision and additional supplemental coverage options
Employee Assistance Program (EAP) with travel protection, counseling, and medical bill-saver program
401k
U.S. LawShield membership included with employment
Company
Texas Shield
Texas Shield is an insurance broker that partners with over 30 different insurance providers.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase