HCL Global Systems Inc · 6 hours ago
Help Desk Support Specialist
Merrimack, NH
Contract
Onsite
Entry, Mid LevelHCL Global Systems Inc is seeking a Help Desk Support Specialist to provide support for Asset Management and Investment Management Technology platforms. The role involves managing ticketing systems, providing production support, and systems administration for both physical and virtual desktops.
B2BConsultingHuman ResourcesInformation TechnologySoftwareStaffing Agency
Hiring Manager
Abhishek Verma
Responsibilities
Outstanding interpersonal skills – both written and verbal
Helpdesk
Production Support which involves phone / email support, creation of tickets
Systems administration and managing physical and virtual desktops, active directory services, and cloud hosted services
Ticketing tool experience (ServiceNow)
Experience running bridges
Qualification
Required
Outstanding interpersonal skills – both written and verbal
Helpdesk
Production Support which involves phone / email support, creation of tickets
Systems administration and managing physical and virtual desktops, active directory services, and cloud hosted services
Ticketing tool experience (ServiceNow)
Tableau, SQL, PowerBI
Experience running bridges
Experience driving major incidents involving multi-functional teams
Develop communications to keep the business and technology teams informed
Participates in root cause identification and problem management discussions
Experience supporting databases, applications, and infrastructure in an AWS Cloud environment
Experience writing SQL queries and using any of the monitoring and alerting tools like Splunk, Dynatrace, DataDog, AWS Cloudwatch
Good understanding and working knowledge of ITIL framework and ITSM practices
Continuous improvement practice - Find opportunities for improvements that drive efficiencies, improve customer experience & reduce risk to production
Preferred
Bachelor's degree preferred in Computer Science, Information Systems, or related subject area
Experience supporting Asset Management and/or Investment Management Technology platforms and users preferred
Company
HCL Global Systems Inc
HCL Global Systems is a staffing and recruiting company providing consulting and business solutions.
Founded in 2005
1001-5000 employees
H1B Sponsorship
HCL Global Systems Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (265)
2024 (285)
2023 (378)
2022 (390)
2021 (470)
2020 (736)
Funding
Current Stage
Late StageLeadership Team
A
Andy HCL
Cheif Marketing Officer
Company data provided by crunchbase