FTS Group · 23 hours ago
Billing and Collections Supervisor
Victor, NY
Full-time
Onsite
Mid, Senior Level
$60K/yr - $80K/yr
3+ years expFTS Inc is seeking a Billing and Collections Supervisor to oversee collections activities and ensure operational efficiency. This role involves leading a team, managing collections execution, resolving disputes, and driving process improvements.
AnalyticsInformation TechnologyProject Management
Responsibilities
Lead & develop the team: Supervise, coach, and mentor collections specialists; assign workloads, set expectations, and provide training to improve accuracy and efficiency
Manage daily collections execution: Oversee outreach and follow-up cadence on overdue invoices; monitor aging and ensure timely progression of accounts
Resolve escalated disputes: Partner with Sales, Customer Service, and internal stakeholders to investigate and close billing issues quickly
Monitor credit and risk exposure: Review higher-risk accounts, identify trends, and escalate concerns and recommendations to the Collections Manager
Drive process improvement: Identify opportunities to streamline workflows, improve reporting, and leverage automation/tools to increase productivity and reduce cycle times
Additional support: Take on other responsibilities as assigned based on business needs
Qualification
Required
3+ years of collections experience
ERP experience required (Oracle or Microsoft Dynamics a plus)
Working knowledge of Order-to-Cash (O2C) processes and shared services best practices
Preferred
Bachelor's degree in Accounting, Finance, Business, or equivalent experience
1–2 years of team lead/supervisory experience
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Opportunities for advancement
Paid sick time
Paid time off
Vision insurance
Company
FTS Group
FTS Group is a leading business software provider in Central and Eastern Europe, enabling large and mid-sized organizations to scale faster through intelligent digital transformation.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase