Bank of America · 2 hours ago
Sr Claims Analyst (Credit Fraud Claims)
Phoenix
Full-time
Onsite
Senior LevelBank of America is committed to making financial lives better through every connection. The Sr Claims Analyst role focuses on resolving complex claims and escalations, conducting in-depth analysis for fraud and non-fraud claims, and interacting with business partners and clients to manage expectations and decisions regarding claims.
Asset ManagementBankingFinanceFinancial ServicesFinTech
Responsibilities
Interacts with multiple business partners to appropriately investigate and decision claim
Follows up with clients either verbally or through written communication
Educates and communicates claim decisions to clients
Records data captured during client interactions accurately
Qualification
Required
Experience in a Customer Service or Client Facing Environment
Must display excellent customer service skills with the ability to diffuse difficult customer interactions
Must possess excellent problem solving and analytical skills
Customer-centric approach to problem resolution
Must work well in a team environment, as well as independently
Strong personal ownership and follow through skills
Must have a strong and positive work ethic and display Bank of America's Values
Must be flexible and adapt quickly to change
Ability to multi-task and meet defined performance goals
Excellent written and oral communication skills
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Preferred
Prior experience in a Fraud or Non-Fraud Claims back office investigations or Call Center role
Experience in claim investigations/systems
Company
Bank of America
Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.
Founded in 1998
10001+ employees
H1B Sponsorship
Bank of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (780)
2024 (546)
2023 (590)
2022 (759)
2021 (715)
2020 (931)
Funding
Current Stage
Public CompanyTotal Funding
$3.59BKey Investors
Berkshire Hathaway
2025-02-20Post Ipo Debt· $386.79M
2024-11-26Post Ipo Debt· $2B
2020-07-28Post Ipo Equity· $400M
Leadership Team
Charissa Messer
Senior Vice President, Creative Agency Executive (Enterprise Creative Solutions)
Rami Salem
SVP Strategic Competitive Intelligence
Recent News
2026-02-04
2026-02-03
Company data provided by crunchbase