Menasha Corporation · 4 hours ago
Customer Service Representative
Lakeville, Minnesota
Full-time
Hybrid
Entry, Mid Level
2+ years expMenasha Corporation is a leader in the packaging industry, providing innovative solutions to major global companies. The Customer Service Representative will process orders, manage customer needs, and ensure satisfaction while supporting continuous improvement initiatives.
ManufacturingPackaging Services
Responsibilities
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction
Ensures timely customer specific material setup and proactively manages proofing and material validation timelines for assigned account(s)
Receives and responds to requested material specification changes and processes appropriate actions
Submits project changes through internal operating systems as needed
Ensures timely order entry and proactively manages order timelines for assigned account(s)
Proactively monitors open projects & orders to advise key stakeholders of possible lead time challenges
Receives and responds to customer complaints and processes appropriate corrective action
Supports pricing requests
Monitors product inventory to assure availability for production and/or distribution to customer; works with management on disposition of aging inventory
Prepares purchase orders for outside materials
Prepares and reviews required business reports
Helps to monitor the team’s overall workload to level load as needed
Helps to identify and share best practices
Supports continuous improvement initiatives
Demonstrates knowledge of Menasha’s products and capabilities to align with customer’s products and objectives
Qualification
Required
High school diploma or equivalent required
Minimum of 2 years of relevant experience required
Ensures timely customer specific material setup and proactively manages proofing and material validation timelines for assigned account(s)
Receives and responds to requested material specification changes and processes appropriate actions
Submits project changes through internal operating systems as needed
Ensures timely order entry and proactively manages order timelines for assigned account(s)
Proactively monitors open projects & orders to advise key stakeholders of possible lead time challenges
Receives and responds to customer complaints and processes appropriate corrective action
Supports pricing requests
Monitors product inventory to assure availability for production and/or distribution to customer; works with management on disposition of aging inventory
Prepares purchase orders for outside materials
Prepares and reviews required business reports
Helps to monitor the team's overall workload to level load as needed
Helps to identify and share best practices
Supports continuous improvement initiatives
Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives
Preferred
Prior display, graphic, and/or contract packaging industry experience preferred
Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint
Company
Menasha Corporation
Menasha has built a culture over more than 170 years of family ownership that values a commitment to superior customer satisfaction and a welcoming work environment where employees collaborate, innovate, thrive, support their communities, and build long, meaningful careers.
5001-10000 employees
H1B Sponsorship
Menasha Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
J
James M. Kotek
President and CEO
Recent News
BizTimes - Milwaukee Business News
2025-01-17
Company data provided by crunchbase