T-Mobile · 8 hours ago
Sr Manager, Customer Care Operations (3 openings)
Henrietta, New York
Full-time
Onsite
Mid, Senior Level
$100K/yr - $179K/yr
4+ years expT-Mobile is a leading telecommunications company that prioritizes employee growth and satisfaction. The Sr Manager, Customer Care Operations role focuses on managing operational support for call center functions to enhance customer experience and employee engagement, overseeing various teams, and integrating feedback for process improvements.
InternetMobileTelecommunicationsWireless
Responsibilities
Manage operational support to achieve customer retention and satisfaction targets through effective call center processes
Oversee learning and development initiatives to ensure employee training aligns with business strategies and performance goals
Deliver analytics and insights on team and individual performance to inform senior leadership decisions
Lead integration of frontline employee feedback to drive process improvements and enhance customer experience
Supervise facilities management to maintain service levels and support operational infrastructure
Coach and develop teams across learning, solution support, business operations, and facilities to improve performance
Also responsible for other duties/projects as assigned by business management as needed
Qualification
Required
High School Diploma/GED
Microsoft Office
At least 18 years of age
Legally authorized to work in the United States
Preferred
4-7 years Call center experience
2-4 years Management experience
Benefits
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$17.37B2026-01-05Post Ipo Debt· $2B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
2026-02-04
2026-02-04
Company data provided by crunchbase