Palo Alto Networks · 12 hours ago
Customer Success Architect
Baltimore, United States of America
Full-time
Hybrid
Mid Level
$86K/yr - $140K/yrPalo Alto Networks is dedicated to protecting the digital way of life through innovative cybersecurity solutions. As a Customer Success Architect, you will guide customers through their Xpanse product journey, ensuring effective deployment and integration while collaborating with internal teams to enhance customer experience and satisfaction.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
No H1B
Responsibilities
Provide guidance and assistance to enable effective customer deployment and customization of their Xpanse platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
Create and execute technical implementation plans, from start to finish; this includes onboarding, engagement training, check-ins, technical guidance, and security analysis
Stay informed about Xpanse features and relevant updates; become an expert on Xpanse and coach customers on operationally and technically integrating the tool into their day-to-day workflows
Conduct basic training sessions to familiarize customers with Xpanse functionalities, workflows, and best practices
Work together with internal teams, including Product, Engineering, Account Health Management and Sales, to ensure our customers and partners get the most out of our products
Serve as the customer's chief advocate and champion customer causes internally; manage and escalate technical issues, ensuring appropriate resolution with support from senior colleagues
Qualification
Required
Prior experience in customer success, account management, solutions architecture, consulting, project management or relationship management
Understanding of attack surface management and related concepts including but not limited to Internet Protocol (IP), DNS, Certificates, CVEs, Services, network ports/protocols
Experience with Python, REST APIs, and/or networking
Strong communicator who can effectively explain complex technical concepts to both technical and non-technical audiences
Intellectually curious and quick to learn new technical topics
Possess problem-solving skills with the ability to solve for moderate complexities where analysis of situations or data requires a review of a variety of factors
Exercises judgment within defined procedures and practices to determine appropriate action in prioritizing tasks and handle customer inquiries effectively
Familiarity with SOC technologies such as SIEM, SOAR and/or EDR is a plus
Preferred
Current or former Department of Defense or other United States Government security clearance is a plus
Bachelor's degree in a related field
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
Founded in 2005
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
Computer Weekly
2026-02-03
2026-02-03
Private Equity Wire
2026-02-02
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