Huntington National Bank · 5 hours ago
Retail Service Operations Team Lead- Winston Salem NC, Triad Area
Winston-Salem, NC
Full-time
Onsite
Mid, Senior Level
3+ years expHuntington National Bank is seeking a Retail Service Operations Team Leader to oversee service and operations for approximately 10 branches within a defined market area. The role involves mentoring a team to achieve service and operational objectives while ensuring compliance with operational policies and procedures.
Asset ManagementFinanceFinancial Services
No H1B
U.S. Citizen Only
Responsibilities
Motivates and coaches all branch colleagues in the areas of service and operations onsite at assigned branches
Promotes Huntington’s Welcome Culture through actions and coaching
Conducts branch visits to complete required audits, observations, and inspections
Participates in branch huddles to review operations procedures and opportunities
Performs risk management activities including the review, research, follow-up and coaching on operational and service reporting for assigned branches
Escalate issues to appropriate level immediately upon identification. Adheres to all operational, security, risk and regulatory related policies and procedures
Responsible for regular communication/feedback to the Regional Service Operations Manager (RSOM) and District Manager(s) regarding service and operations performance for assigned branches, including conducting monthly District Manager 1-1s
Provides support for branch incident response, including robbery response and manual processing
Adheres to all operational, security, risk and regulatory related policies and procedures
Demonstrates acumen in banking, transaction processing, cash handling, customer service, operations, systems, technology, and communication
Maintains knowledge of all branch related services, technology, and procedures along with completing all required training
Participates in a branch consolidations, openings/closings, relocations, and merger/ acquisition activities as assigned
Perform other duties as assigned
Qualification
Required
High School Diploma or GED
3 years of retail service with operational experience
Preferred
3 years of experience leading or influencing a team
Branch banking experience with operational focus
Prior experience managing a team
Comfort with technology
Experience with MS Office applications
Excellent communication skills, both written and verbal
Demonstrated problem-solving ability
Detail-oriented and thorough
Company
Huntington National Bank
Huntington National Bank offers consumer, small business, and commercial banking, mortgages, wealth, and insurance services. It is a sub-organization of Huntington Distribution Finance.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75BKey Investors
FHLB Cincinnati
2026-01-17Grant
2024-11-18Post Ipo Debt· $1.75B
1978-01-13IPO
Leadership Team
Donnell White
Senior Vice President - Chief Inclusion Officer
Dontae Noel
Emerging Payments & Platforms Strategy
Recent News
2026-01-22
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