Veridian Tech Solutions, Inc. · 9 hours ago
Google CES Expert/Architect
United States
Full-time
Remote
Senior LevelVeridian Tech Solutions, Inc. is seeking a Google CES Expert/Architect to join their team. The role involves designing and building virtual agents using Dialogflow, integrating CCAI with various platforms, and ensuring optimized voice traffic flow in enterprise contact center environments.
Big DataCyber SecurityDigital MarketingInternet of Things
Responsibilities
Design and build virtual agents using Dialogflow CX/ES for voice and digital channels
Define NLU models, intents, entities, and conversation flows
Develop webhook services using Google Cloud Functions or external services
Integrate CCAI with platforms like Cisco UCCE/PCCE
Use Google CCAI Platform or connectors to enable call handoff and escalation
Configure, deploy, and maintain SBCs in enterprise contact center environments
Create and manage SIP routing rules, SIP manipulation scripts, local and realm-based policies
Ensure secure and optimized voice traffic flow between CCAI platforms
Collaborate on SBC dial plan design, translation rules, and SIP signaling analysis
Perform E2E call flow validation across CCAI, SBC, and contact center platforms
Use tools like Wireshark, SBC logs, and Dialogflow test suites
Leverage CCAI Insights for tuning bot performance and reporting
Qualification
Required
Google CCAI
CCaaS
UJET
Google DialogFlow
Google Cloud Platform
Design and build virtual agents using Dialogflow CX/ES for voice and digital channels
Define NLU models, intents, entities, and conversation flows
Develop webhook services using Google Cloud Functions or external services
Integrate CCAI with platforms like Cisco UCCE/PCCE
Use Google CCAI Platform or connectors to enable call handoff and escalation
Configure, deploy, and maintain SBCs in enterprise contact center environments
Create and manage SIP routing rules, SIP manipulation scripts, local and realm-based policies
Ensure secure and optimized voice traffic flow between CCAI platforms
Collaborate on SBC dial plan design, translation rules, and SIP signaling analysis
Perform E2E call flow validation across CCAI, SBC, and contact center platforms
Use tools like Wireshark, SBC logs, and Dialogflow test suites
Leverage CCAI Insights for tuning bot performance and reporting
Good Communication Skills
Ability to talk to customer and convince the solution
Company
Veridian Tech Solutions, Inc.
Veridian Tech Solution Inc. is leading IT staffing and solution company which caters to various industries.
Founded in 2011
51-200 employees
H1B Sponsorship
Veridian Tech Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (3)
2021 (2)
2020 (3)
Funding
Current Stage
Growth StageCompany data provided by crunchbase