Citi · 19 hours ago
Central Controls: Issue Management Director
Tampa Florida United States
Full-time
Onsite
Director/Executive
$170K/yr - $300K/yr
15+ years expCiti is a leading global bank, and they are seeking an Issue Management Director to oversee the coordination and management of issues to ensure compliance and effective remediation. The role involves collaborating with key stakeholders to identify control gaps, develop corrective action plans, and promote a culture of risk awareness within the organization.
BankingFinanceFinancial Services
Responsibilities
Act as a key resource for Issue Management teams to advise and support on the effective design and implementation of issue remediation plans, through a review and challenge of Issue description and scope, corrective action plans (CAP) and data quality of system input to ensure appropriate risk mitigation efforts are made in accordance with Control Framework
Lead the coordination and comprehensive management of issues with key stakeholders
Oversight issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures • Lead Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs
Responsible for robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner
Drive robust challenge enabling the key stakeholders to implement sustainable solutions to address root causes
Oversee development and implementation of analytical tools to evaluate issue remediation trends, identify key risks, and fashion insights for the improvement of processes
Proactively identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies
Partner with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures
Responsible for integration of lessons learned from previous experiences into the development of corrective action plans, promoting continuous improvement and timely closure of issues
Ensures Citi is compliant with all relevant regulatory requirements and internal policies
Foster strong partnerships with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
Qualification
Required
15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Demonstrate sound business judgment
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
In depth understanding of Citi's businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Excellent knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Deep understanding of compliance laws, rules, regulations, and best practices
Deep understanding of Citi's Policies, Standards, and Procedures
Demonstrate exceptional leadership, decision-making, and problem-solving skills
Excellent analytical skills to evaluate complex risk and control activities and processes
Ability to deliver compelling presentations and influence executive audiences
Strong sense of accountability and ownership, with strong results orientation
Excellent communication skills; ability to engage and inspire across stakeholder groups
Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word
Preferred
Master's degree preferred
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
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2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-02-04
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