Boeing · 6 hours ago
Lead User Experience Researcher and Designer
USA - Berkeley, MO
Full-time
Onsite
Lead/Staff
$162K/yr - $235K/yrThe Boeing Company is seeking a Lead User Experience Researcher and Designer to join the team. This role involves developing enterprise-level strategies for effective user experiences, conducting advanced user research, and overseeing user-centered design processes for complex projects.
AerospaceIndustrial
No H1B
Responsibilities
Leads the development and execution of user experience strategies aligned with business goals
Conducts and oversees comprehensive user research including interviews, contextual inquiries, and observations to understand user needs and workflows
Develops detailed personas and user profiles to represent diverse user groups, with a focus on HR employees and stakeholders
Defines usability goals, requirements, and standards for complex projects and enterprise-wide initiatives
Develops interaction design alternatives, prototypes, and conducts usability evaluations using both formative and summative methods
Designs intuitive and effective Human-AI interaction models that enhance user trust and transparency, leveraging Explainable AI (XAI) patterns
Applies Service Design principles to create seamless, end-to-end user experiences across multiple touchpoints
Designs and optimizes Conversational AI experiences that are natural, efficient, and user-centric
Focuses on enhancing employee experience by improving usability and engagement across HR processes and systems
Analyzes usability data, diagnoses issues, and recommends design refinements or changes
Collaborates with cross-functional teams to integrate user-centered design principles throughout the project lifecycle
Mentors and guides UX team members and stakeholders on best practices and methodologies
Advocates for customer focus and continuous improvement in user experience quality and safety
Qualification
Required
Bachelor's degree in Human-Computer Interaction, Psychology, Design, Computer Science, or related field
Experience in user experience research and design, preferably in complex or enterprise environments
Experience designing for Human-AI Interaction and Conversational AI
Experience in persona development, particularly for HR and employee-focused systems
Proven capability to lead user-centered design projects and teams
Strong analytical and problem-solving skills with experience in usability evaluation techniques
Advanced knowledge of user research methodologies (e.g., interviews, contextual inquiry, observation)
Expertise in usability evaluation methods including heuristic evaluation, formative and summative testing
Proficiency in interaction design and prototype development tools
Strong understanding of human factors, usability principles, and design standards
Capability to analyze and synthesize data to develop actionable insights
Experience with statistical concepts relevant to usability analysis
Systems thinking to understand and anticipate the impact of design decisions across complex systems
Proficient with relevant IT tools and software for data management, design, and communication
Experience with designing Explainable AI (XAI) patterns to improve AI transparency and user trust
Knowledge of Service Design principles to create holistic and integrated user experiences
Skilled in designing and optimizing Conversational AI experiences, including voice and chat interfaces
Expertise in persona development to accurately represent user groups and inform design decisions
Understanding of HR processes and employee experience design across HR systems
Preferred
Master's degree in a related field
Certifications such as Certified Usability Analyst (CUA), UX Certification, or similar credentials
Experience working in aerospace, defense, or highly regulated industries
Experience with AI-driven products and services, particularly in Human-AI interaction design
Experience designing employee experience solutions within HR domains
Experience in leading UX initiatives at an enterprise scale
Benefits
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid and unpaid time away from work
Company
Boeing
Boeing offers commercial, defense airplanes, space, security systems, and global services.
Founded in 1916
10001+ employees
Funding
Current Stage
Late StageLeadership Team
CJ Nothum
CEO & Executive Communications, Senior Manager
Colton Engelke
CEO and Executive Communications
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