BlueCross BlueShield of Tennessee · 20 hours ago
Principal AI Workflow Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
5+ years expBlueCross BlueShield of Tennessee is building the foundation for an AI-enabled future, and they are seeking a Principal AI Workflow Engineer to serve as a senior technical and strategic leader. The role involves driving enterprise-wide AI workflow modernization, influencing automation strategy, and partnering with senior leaders to elevate operational efficiency.
Health CareMedical
Responsibilities
Lead discovery sessions with business leaders and SMEs to map current processes, uncover inefficiencies, and identify high impact automation opportunities
Use structured interviews, system data, and workflow analysis to size opportunities and align on measurable outcomes
Translate business needs into clear, actionable automation requirements
Architect and develop end to end automated workflows that streamline operations across multiple business domains
Integrate with internal systems and external platforms while following governance, privacy protections, and healthcare compliance requirements
Build solutions that balance reliability, scalability, and usability—favoring practical automation patterns over highly complex AI architectures
Maintain documentation, operational guidance, and change control processes for all deployed workflows
Serve as a trusted advisor to functional and executive or division leaders, guiding them through automation strategy, prioritization, and value definition
Communicate solutions in accessible language that supports informed decision making across technical and nontechnical audiences
Lead training, demos, and hands on sessions to enable adoption, build confidence, and ensure long term ownership by business teams
Champion a culture of responsible automation by addressing concerns, building trust, and shaping readiness across teams
Create and promote internal playbooks, best practices, and frameworks that support consistent automation development across the enterprise
Partner with operational, compliance, and security teams to ensure solutions meet payer industry requirements and align to enterprise guardrails
Establish enterprise automation standards, design patterns, and guidance to ensure consistent quality and responsible use
Influence enterprise strategy by evaluating tools, platforms, and capabilities needed to sustain long term automation growth
Provide strategic insight to leadership based on cross functional trends, recurring challenges, and emerging opportunities
Qualification
Required
Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field; Master's preferred
5+ years of experience in workflow automation, process redesign, business systems integration, software engineering, or equivalent skills and experience
4+ years hands-on experience with AI, LLM-based agents, workflow orchestration, or intelligent automation. Experience with healthcare payers is a plus
Demonstrated ability to lead automation or digital transformation initiatives in a complex or regulated environment
Proven track record partnering with business executives and driving enterprise level change
Understanding of APIs, orchestration, and integration patterns
Experience with Generative AI, LLM integration, or agent frameworks
Broad automation and workflow engineering experience (e.g., APIs, lowcode tools, orchestration, integration patterns)
Strong process thinking mindset with the ability to redesign workflows end-to-end
Exceptional communication, facilitation, and storytelling skills — able to bridge business and technical perspectives
Strength in stakeholder management, negotiation, and driving alignment across teams
Comfort with AI enabled tools and LLM powered assistants
Experience crafting training, enablement, and operational readiness programs for large, distributed user bases
Strong to advanced proficiency in Python and associated AI / ML libraries and frameworks
Company
BlueCross BlueShield of Tennessee
As Tennessee's largest health plan, we've been helping Tennesseans find their own unique paths to good health for more than 70 years.
5001-10000 employees
H1B Sponsorship
BlueCross BlueShield of Tennessee has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (38)
2023 (36)
2022 (44)
2021 (56)
2020 (58)
Funding
Current Stage
Late StageLeadership Team
Casey Dungan
President and Chief Executive Officer - BlueCare
Melissa Scissom
COO, Cover Tenn
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