Jackson Nurse Professionals · 2 hours ago
Senior Program Manager
United States
Full-time
Onsite
Senior Level
5+ years expVenn is a leader in healthcare staffing and resource optimization. The Senior Program Manager is responsible for managing the performance of Venn programs, acting as the liaison between clients and suppliers, and ensuring compliance with contracts and performance metrics.
Staffing Agency
Responsibilities
Serves as liaison between client and key Suppliers
Works with Client to understand and document needs and upcoming demand
Communicates full details of Client, processes, and staffing needs with Suppliers
Manages the entire VMS process from requisition to credentialing to accounting to ongoing performance for each need
Ensures facilitation of all workflow steps occur within the VMS and are progressing timely
Helps train and support all users of the VMS and Venn program
Reviews provider presents to ensure all requirements have been fulfilled and complete
Constant communication with the Suppliers and external clients
Manages and communicates any and all changes in requirements, requisitions, schedules, rules of engagement
Ensure compliance with all contracts and key performance indicators
Works with VMS partner to ensure effectiveness, support, and evolution of capabilities
Creates a monthly overview of account activity
Ensures timely timekeeping approvals and process; ensure invoice accuracy, timely approvals and accounting terms; report any concerns and issues and help to resolve
Provides reporting and conduct client reviews regarding at minimum program utilization, process effectiveness, forecasting, issues and opportunities
Meets regularly with client and suppliers to provide status updates and feedback on providers
Participates in meetings with the executive team and provide updates on the client programs
Works with leadership to develop and implement program roadmaps and business plans for clients
Assists with RFP requests for new Venn business
Serves as an escalation contact on the team for internal and external issues
Provides good customer service, handles escalated concerns and when necessary directs each to the appropriate parties
Conducts review sessions with Suppliers regarding performance, utilization, upcoming needs, and continuous process improvement
Conducts client activities and calls (minding client protocols) to ensue adoption within program
Maintains existing client accounts, by managing their needs and providing top-tier customer service
Communicates regularly with current clients to discover new needs and grow current accounts
Assists in the ongoing evolution of the Venn organization
Provides internal strategic sales support and intelligence gathering for sales targets including RFP support
Qualification
Required
Bachelor's degree preferred
5+ years of account management experience with 2+ years with MSP or large client
Ability to create and implement client execution strategies
Relationship and business development skills
Ability to interact at all levels of the business
Excellent communication, negotiation, and presentation skills
Ability to prepare correspondence, proposals, contracts, price quotes, and bids
Expert in managing and coordinating projects
Attention to detail and strong organizational and multitasking skills
Excellent interpersonal and public relations skills
Knowledge of company products
Strong understanding of healthcare recruiting processes and strategies
Strong user experience with Excel, Word, PowerPoint, and VMS platforms
Preferred
Previous locum tenens experience preferred
Healthcare sales experience preferred but not required
Industry knowledge preferred but not required
Benefits
Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions)
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance)
Paid parental leave
Company sponsored 401k plan with company matching
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure
Remote/work from home job opportunities
Company
Jackson Nurse Professionals
Jackson Nurse Professionals is a staffing and recruiting company providing travel nurse staffing services.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-02-06
Company data provided by crunchbase