Wells Fargo · 7 hours ago
Associate Technology Business Services Assistant
Charlotte, NC
Full-time
Hybrid
New Grad, Entry Level
0+ years expWells Fargo is seeking an Associate Technology Business Services Assistant as part of Consumer and Small Business Banking Operations. The role involves supporting the technology team in resolving technical issues for internal partners and external customers, ensuring client satisfaction, and performing routine operational tasks related to technology.
BankingFinancial ServicesFinTechInsurancePayments
No H1B
Responsibilities
Support the technology team in providing solutions to the internal partners and external customers for any technical issues in their respective functional area
Be responsible for recording inquiries as well as repair and service requests
Track service request status and follow up with the client to ensure client satisfaction
Perform routine operational and customer support tasks related to technology
Receive direction from supervisor and escalate questions and issues to more experienced individuals
Interact with immediate team on basic information related to routine tasks
Interact with internal and external customers regarding any technical issues in their processes
Qualification
Required
6+ months of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
Experience with these programs/systems such as: Aceyus, Customer Interaction Workspace (CIW), Customer Information View (CIV), Genesys Administrator Extension (GAX), HOGAN, Supervisor Plus, Verint ServiceNow, SharePoint, Splunk
Experience with desktop, laptops, PCs, and telecommunications technology
Experience providing technology production support including troubleshooting for intranet and/or web internet applications/computer software problems
Experience within customer service and/or call center environments
Proficient Microsoft Office (Excel, LiveMeeting, Outlook, PowerPoint, SharePoint, Teams, Word) skills
Proficient collaboration and influencing skills to achieve solutions that meet the needs of the organization; able to resolve issues, and overcome obstacles
Proficient communicating and presenting complex information to multiple levels of the organization skills with high attention to detail and accuracy
Ability to collaborate and execute in a fast paced, high demand, environment while balancing multiple initiatives, priorities, and projects
Ability to exercise independent judgment to identify and resolve problems
Ability to interact with integrity and a high level of professionalism with all levels of employees including management
Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
Ability to provide strong customer service while listening, eliciting information efficiently, and resolving technical issues
Ability to work effectively in an individual and team environment, across all organizational levels, where flexibility, collaboration, and adaptability are important
Excellent verbal, written, and interpersonal communication skills with demonstrated experience engaging and influencing stakeholders
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-02-04
2026-02-04
2026-02-03
Company data provided by crunchbase