HCLTech · 4 hours ago
Deskside Support Technician
Los Angeles, CA
Full-time
Onsite
Senior Level
$49K/yr - $88K/yr
5+ years expHCLTech is a leading technology company providing IT services, and they are seeking a Deskside Support Technician to deliver high-touch IT support to executive leadership. The role involves troubleshooting issues, providing device support, and ensuring the availability of executive devices.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Hiring Manager
Abhishek Singh
Responsibilities
Deliver white-glove, high-touch IT support to executive leadership (VP-level and above)
Troubleshoot and resolve issues related to Office 365 suite and productivity tools
Provide deskside, remote, and mobile device support for Windows, macOS, and iOS/Android devices
Support devices enrolled in Intune Company Portal , ensuring reliable access and performance
Proactively monitor executive devices to minimize downtime and maintain availability
Provide on-site event and AV support for executive meetings, including Teams, Zoom, and conference room technologies
Resolve hardware/software conflicts with discretion and urgency
Collaborate with IT teams to escalate and resolve complex technical issues
Manage executive-specific assets and ensure proper logging in asset management systems
Provide guidance and training to executives and their assistants on technology use
Maintain accurate documentation of incidents, service requests, and resolutions in ITSM tools
Be available for 24/7 on-call support , including weekends, for critical issues
Qualification
Required
5+ years of IT support experience, with at least 2+ years in executive support
Proven ability to deliver white-glove service to senior leadership
Excellent organizational skills and ability to prioritize multiple executive demands
Strong interpersonal and communication skills; able to interact with executives with discretion and professionalism
Proven deep customer service background
Deep knowledge of Office 365 applications, Windows 10/11, macOS, and mobile platforms
Strong skills in conferencing and AV systems (Teams, Zoom, Cisco WebEx, Poly, Crestron preferred)
Familiarity with network configurations (LAN, WAN, VPN, Wireless)
Must be flexible with hours and available for extended support during planned activities or emergencies
Able to lift up to 50 lbs
Preferred
Certifications such as MCP, A+, ITIL, or Apple ACMT are a plus
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
IndiaTimes
2026-02-04
Deccan Chronicle
2026-02-04
2026-02-04
Company data provided by crunchbase