Effy Jewelry · 23 hours ago
Senior Director, Operations
NYC Metro Area
Full-time
Hybrid
Director/Executive
$140K/yr - $140K/yr
10+ years expEffy Jewelry is a renowned, family-owned business with over four decades of experience in luxury retail. The Senior Director of Operations – HFDF is responsible for leading operational initiatives, ensuring inventory integrity, and managing partnerships with cruise line stakeholders.
E-CommerceJewelry
No H1B
U.S. Citizen Only
Responsibilities
Own HFDF’s operational framework across inventory management, systems integrity, SOP compliance, asset protection, and budget accountability
Ensure operational commitments are consistently met across all cruise line partners and brands
Act as the senior escalation point for complex operational issues, ensuring timely resolution and clear communication
Oversee inventory accuracy, including counts, reconciliations, replenishment, and onboard execution
Lead operational ownership of POS, inventory systems, and Microsoft Dynamics 365, ensuring data accuracy and compliance
Oversee duty-free reporting, reconciliations, true-ups, and financial operational support in partnership with Finance
Validate invoices, deliveries, POs, and packing lists to ensure alignment and payment accuracy
Lead operational planning and execution for new builds, refurbishments, activations, and special initiatives
Ensure seamless handover from logistics and warehouse teams to onboard operations
Oversee allocation of IT equipment, uniforms, Brightwell cards, and training schedules for vessel launches
Partner with Logistics to ensure on-time delivery of stock and rapid resolution of discrepancies
Own the creation, maintenance, and enforcement of HFDF SOPs in collaboration with functional leaders
Ensure workflows are clearly documented, communicated, and consistently implemented
Drive cross-functional alignment to eliminate gaps between Operations, Merchandising, Planning, Marketing, and Logistics
Continuously identify and implement process improvements to support scale and efficiency
Serve as the primary operational contact for cruise line partners including Carnival, Holland America Line, Seabourn, NCL, and Four Seasons Yachts
Oversee all shoreside-to-ship operational communications, including pricing, promotions, system updates, and financial documentation
Review, approve, and validate operational components of promotions, retail concepts, and RA submissions
Lead system implementations, upgrades, and integrations in partnership with IT
Oversee troubleshooting and coordination with internal and external system support teams
Ensure accuracy and timeliness of PLU files, pricing updates, promotions, and reporting across all systems
Lead and develop the HFDF Operations team, including shoreside operations managers, vessel support roles, and systems and process resources
Establish clear ownership and accountability by cruise line and functional responsibility
Provide mentorship, structure, and performance management to drive consistency and excellence
Build a scalable operations organization capable of supporting current and future growth
Qualification
Required
10+ years of progressive operations leadership experience, preferably in cruise retail, duty-free, luxury retail, or complex multi-site environments
Proven experience leading cross-functional teams and managing large operational portfolios
Strong background in inventory management, systems governance, SOP development, and financial operational support
Experience working directly with external partners in regulated environments
Exceptional organizational, communication, and stakeholder management skills
Hands-on leadership style with a strong bias toward structure, accountability, and execution
Candidates must have valid work authorization for the U.S. at the time of application and throughout employment; we are not able to sponsor visas
Company
Effy Jewelry
Effy Jewelry is an online markeplace for luxury goods and jewelry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Effy Hematian
CEO & Founder
Recent News
Business Wire
2025-06-27
Company data provided by crunchbase