Siemens Healthineers · 3 hours ago
Application Services Engineer - X-Ray Products - Remote
United States
Full-time
Remote
Mid Level
$89K/yr - $123K/yrSiemens Healthineers is a leader in medical technology, committed to pioneering breakthroughs in healthcare. The Application Services Engineer will provide applications support, troubleshoot customer issues, and act as an interface between customers and the application provider to enhance service delivery.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Provides applications and solutions to the optimum extent
Provides comprehensive troubleshooting for using applications and solutions focused on specific customer questions
Acts as an interface between customer and provider of application to solve customer problems and enhance the application with new features
Submit and follow up on PPI and/or PSI incidents and II suggestions
Comply with all processes required for documentation of all interactions with customers utilizing SAP and PEAK for escalations to HSC team
Work closely with HSC team to resolve escalated issues and provide feedback and updates to customers
Work closely with local and regional service team providing applications support during service visits, remote assistance or system maintenance and upgrades
In time response to all customer issues providing positive impact on operational metrics such as the Live Answer Rate and Remote Resolution Time
Support Field Application and the Field Service team to assist in system configuration, as needed
Complete all online E-Learning courses on time
Document new procedures and known problem fixes in Service Knowledge Base/SKB
Qualification
Required
BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas
Well-rounded knowledge of Siemens mammography systems including stereotactic biopsy. Must be able to support at least 70% of current product line. No major product training gaps
Must be flexible to cover the standard shift 8:00am – 7:00pm EST and willing to adjust work shift as needed
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance
Paid parking/public transportation
Paid time off
Paid sick and safe time
Company
Siemens Healthineers
Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.
Founded in 1847
10001+ employees
H1B Sponsorship
Siemens Healthineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (104)
2024 (70)
2023 (64)
2022 (89)
2021 (50)
2020 (86)
Funding
Current Stage
Public CompanyTotal Funding
$2.76BKey Investors
Ontario Together Fund
2021-05-25Grant· $2.5M
2021-03-25Post Ipo Equity· $2.76B
2018-03-16IPO
Leadership Team
Enno Nehrbass
SVP / Head of Strategy & Collaboration Mgmt Diagnostic Imaging
Anton Ebert
Technology Focus Topic Lead - Digital Twinning
Recent News
2026-02-03
Medical Device Network
2026-02-02
Company data provided by crunchbase