ACL Digital · 4 hours ago
Internet of Things Specialist
Roswell, GA
Contract
Onsite
Senior Level, Lead/Staff
10+ years expACL Digital is seeking an experienced EMS IoT Lead / Architect to provide system-level technical ownership for a large-scale connected IoT ecosystem. This role is responsible for platform stability, production issue resolution, and continuous improvement across devices, firmware, cloud services, and mobile applications.
Business IntelligenceCloud ComputingDevOpsHardwareInformation TechnologyInternet of ThingsMobile AppsRetail TechnologySaaSSoftware
Hiring Manager
Harshit Garg
Responsibilities
Own end-to-end technical accountability across the full IoT stack:
Device connectivity and telemetry
Firmware behavior and state management
Cloud services and data pipelines
Mobile applications and APIs
Understand and debug end-to-end connectivity flows from device and firmware through cloud platforms to mobile applications
Diagnose issues related to connectivity failures, message loss, latency, retries, state synchronization, and data inconsistencies
Prioritize issues based on customer impact, severity, and recurrence, not component boundaries
Act as the primary engineering escalation point during US business hours
Lead real-time investigation and response for:
Production incidents
NOC escalations
Customer-facing issues
Evaluate and select the most appropriate resolution strategy, including:
Hotfixes
Configuration changes
Rollbacks
Permanent code fixes
Drive rapid mitigation to stabilize incidents while minimizing customer impact
Lead deep debugging and root cause analysis across distributed systems
Analyze logs, telemetry, metrics, and traces across device, cloud, and application layers
Determine whether issues can be resolved via:
Tactical fixes
Operational or configuration changes
Architectural or design changes
Drive fixes to completion, coordinating development, validation, deployment, and verification until issues are fully resolved in production
Ensure all resolved issues include clear RCA documentation and corrective actions
Work closely with:
Cloud engineering teams
Mobile engineering teams
Firmware and platform teams
Collaborate with offshore engineering teams, providing:
Clear RCA context
Technical direction
Execution priorities
Enable effective follow-the-sun execution while maintaining ownership and continuity
Partner closely with Customer Support and NOC teams during incidents and escalations
Communicate issue status, impact, and resolution progress clearly and consistently
Coordinate with Marketing and customer-facing teams to support accurate and aligned customer messaging during incidents or service degradations
Ensure timely and transparent communication throughout the issue lifecycle
Escalate issues to core engineering or product teams only when they cannot be resolved through EMS
Prepare high-quality escalation packages, including:
Completed RCA
Reproduction steps
Impact assessment
Design or architectural considerations
Maintain tracking and visibility of escalated issues through closure
Establish and enforce standards for:
Issue intake quality
Triage consistency
RCA documentation
Closure and communication
Analyze trends and recurring issues to identify systemic risks
Drive continuous improvements to reduce incident frequency and improve platform reliability
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or related field
10+ years of experience in IoT platforms, distributed systems, or cloud-native architectures
Proven experience in: Production incident management
Debugging complex system issues
Root cause analysis
Strong communication and decision-making skills under pressure
Preferred
Experience with large-scale IoT or connected device platforms
Background in telecom, industrial IoT, or consumer electronics ecosystems
Experience working with NOC, customer support, and customer-facing teams
Company
ACL Digital
ACL Digital is a design-led digital engineering and transformation firm.
1001-5000 employees
H1B Sponsorship
ACL Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (29)
2023 (26)
2022 (33)
2021 (20)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Srikanth Raghavan
Associate Vice President
Recent News
2025-11-28
Precedence Research
2025-11-28
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