NavVis · 4 hours ago
Level 2 Technical Support Engineer - Software and Applications
United States
Full-time
Remote
New Grad, Entry LevelNavVis is a technologically-focused, global leader in reality capture and digital factory solutions. They are seeking a dynamic Support Engineer to be the first point of contact for customers, helping them with product usage and troubleshooting issues to enhance the overall customer experience.
Indoor PositioningInformation TechnologyLocation Based ServicesNavigationSoftware
Responsibilities
You will be the first point of contact for our customers on multiple channels (phone, email, etc.)
You will be an expert in the use of our products and educate our customers on best practices
You will solve known and common issues by using workarounds and fixes described in our internal knowledge base
You will participate in the on-duty support role, which will help you improve the efficiency of the support team and enhance your leadership skills
You will take part in the team’s and company’s OKRs
You will identify severe or high priority issues and efficiently coordinate with specialists
You will strengthen your team's knowledge by creating new technical articles internally and for our partners
You will get to actively shape and redefine our team's Support processes to scale with our growing customer base
Qualification
Required
A bachelor's degree in computer science, civil engineering, electrical engineering or similar, preferred
Previous experience in Customer Support, no matter if from an internship, a working-student position or your full-time professional career
Your remarkable time-management skills and reaction time will help you juggle a variety of tasks and projects without lowering the bar on quality
A client-first mindset and drive to go the extra mile will make you a trustworthy agent for our customers
Your fantastic communication and listening skills will help you succeed not only from a customer perspective but also with internal cross-team stakeholders
Your strong ability to understand technical details within one or more of these areas will let you succeed in no time
Work authorization for the US
Preferred
Surveying and scanning industry experience is a plus
Point cloud data, image processing or SLAM algorithms
Benefits
30 days of paid time off per year
Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy
Deutschlandticket subsidy to support sustainable travel using public transport
Flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
Full visa and relocation support for international candidates
An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility
A competitive compensation package that values the skills and experience you bring
Up to 4000 EUR employee referral bonus
Financial support for local language classes to help you in your journey of integrating into the culture!
Company
NavVis
NavVis enables service providers and enterprises to capture and share the built environment as photorealistic digital twins.
Founded in 2013
201-500 employees
H1B Sponsorship
NavVis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (6)
2022 (5)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
$96.43MKey Investors
Cipio PartnersSAP.iOEuropean Investment Bank
2021-12-07Series Unknown· $28.18M
2021-05-05Non Equity Assistance
2020-07-08Debt Financing· $22.68M
Leadership Team
Felix Reinshagen
Co-Founder & CEO
Georg Schroth
Co-Founder / Managing Director
Recent News
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2026-01-16
2025-11-29
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2025-09-26
Company data provided by crunchbase