The Doyle Collection · 6 hours ago
Assistant Front Office Manager
DC-Baltimore Area
Full-time
Onsite
Entry, Mid Level
2+ years expThe Doyle Collection is a luxury hotel chain, and they are seeking an Assistant Front Office Manager to join their team. In this role, you will assist the Front Office Manager in delivering exceptional service and managing front desk operations, including training and supervising staff and ensuring a high-quality guest experience.
Hotel
Responsibilities
Assisting the Front Office Manager with interviewing, selecting, training and supervision of all front desk, bell/door and Concierge team members
Providing a thorough check-in and check-out experience according to our luxury level standards
Address guest concerns and feedback
Administer/execute front office procedures
Qualification
Required
Previous experience in a similar role in an upscale hotel, at least two years of supervisory experience
Knowledge of full service, luxury hotel operations
Proven guest service skills to include critical listening, follow up and follow through and a genuine desire to exceed expectations
Exhibits strong team focus and positive team relations abilities, displays a high level of tact and diplomacy, is welcoming, organized, professional
Must be able to work a flexible schedule to include weekends and holidays, am or pm shifts
Benefits
Free meals on duty as well as breakfast to get you started and all-night tea and coffee for the caffeine lovers
Great location with easy access to the Metro and commuter benefits
Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
50% off food when dining with the Doyle Collection
In-house training team dedicated to your personal development
Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!)
Staff summer parties, Christmas parties and regular team get togethers
Wellness Perks and a free employee assistance program
Plus more …
Company
The Doyle Collection
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located in superb central locations in London, Dublin, Washington DC, Cork and Bristol.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2022-06-03
Company data provided by crunchbase