Heartland · 19 hours ago
Enterprise Implementation Specialist
United States
Full-time
Remote
Mid, Senior Level
$65K/yr - $75K/yr
10+ years expGlobal Payments is a leading company in payment solutions, and they are seeking an Enterprise Implementation Specialist to implement complex software offerings tailored to enterprise customers. This role involves partnering with customers to understand their needs, providing training, and ensuring successful software utilization to improve business processes.
Credit CardsPaymentsTransaction Processing
Responsibilities
Provides world-class remote and onsite training to enterprise customers
Applies a consultative approach to software implementation projects to ensure the solution meets business needs
Assists Project Managers in coordinating long, complex projects: Proactive Process Improvements to process and solutions
Strong understanding of Project Management methodologies with the ability to manage projects within a structured manner
Trains support teams on details of each enterprise account
Trains New hires and Support teams: software products, enhancements
Understands and partners with foodservice operations to improve efficiency
Subject Matter Expert for Enterprise software products that support the K-12 foodservice industry
Resolves complex support issues for enterprise accounts
Responds to customer concerns, complaints, or inquiries in a timely, professional, and responsive manner
Collaborates with Tier 3, Product, R&D and leadership to implement and support customers
Creates requirements for, submit, and manage the life of enhancement requests for customers
Able to negotiate alternatives, knows when to escalate a problem, or when to ask for assistance in dealing with the various problems reported
Highly qualified in problem-solving, troubleshooting, and customer service skills
Professional presence with a calm, patient, listening demeanor that can thrive in high-stress environments
Must be able to handle spirited customer conversations and diffuse conflict using appropriate communication skills and conflict resolution techniques
Establishes and maintains good working relationships with school district food service personnel, school district IT representatives and technical consultants, internal first level personnel, peers, internal software developers, internal quality assurance personnel, and internal sales personnel
Must employ clear, concise and grammatically correct verbal and written communication skills, as well as apply professional customer service skills during all interactions with customers
Installs software and hardware both remote and at customer’s sites
Facilitates and administer training, as necessary, at various company-sponsored training seminars; develops associated training curriculum and materials
Works directly with Leadership to identify process improvement opportunities
Maintains hyper-focus on customer satisfaction and notifies upper-level management of any challenges that could jeopardize the relationship with the customer
60% travel required
Complies with and helps to enforce standard policies and procedures
All other duties assigned
Qualification
Required
Bachelor's degree preferred and/or ten years of related customer or client service experience
Strong communication, marketing and customer service skills to effectively resolve client concerns and promote product usage
Problem-solving, time-management, and organizational abilities are also required to efficiently resolve client concerns
Strong technical knowledge of PC hardware and software, including standard operating systems, basic network usability, and spreadsheet software is necessary. Ongoing education is necessary to stay abreast of current technology
Ability to be goal- and detail-oriented, persistent and motivated, possess high level of initiative, excellent oral and written communication skills, superb analytical and methodical problem-solving skills, ability to handle stressful situations, meet deadlines, work well in team environments and carry out responsibilities with no or minimal supervision
Handling client communications and conflict resolution, providing two-way communication between client and organization, communicating client's expectations, goals and interests to the team, researching and creating tools for account growth, and reviewing all major deliverables, among others
Benefits
Medical, dental and vision care
EAP programs
Paid time off
Recognition programs
Retirement and investment options
Charitable gift matching programs
Worldwide days of service
Company
Heartland
Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.
1001-5000 employees
H1B Sponsorship
Heartland has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-28Acquired
Leadership Team
Asif Bhagat, PharmD
ISO Partner
Becky Chapin
Client Partner
Recent News
2025-06-05
Payments Dive
2025-05-28
2024-06-01
Company data provided by crunchbase