Avenu Insights & Analytics · 12 hours ago
Senior Reporting Analyst (On-Site)
Birmingham, AL, US
Full-time
Onsite
Mid, Senior Level
3+ years expAvenu Insights & Analytics is a company focused on providing quality customer support for Taxpayers and clients. The Senior Reporting Analyst will analyze jurisdiction revenue, prepare reports, and serve as a liaison between business units, IT, and clients for project implementation and training.
AnalyticsConsultingGovernmentGovTech
Responsibilities
Inbound/outbound telephone customer service, handle support emails, refunds, research, resolve, and record problems
Processing payments within our systems - keying data as well as importing data files
Assist IT, Project Implementation Team, QA, Client Service Managers and Clients in the development processes for system enhancements, system QA and UAT test plans and tasks, new clients/products, and procedures
Work in conjunction with other departments for training, data entry, taxpayer support and communications
Review ordinances/acts/legislation to become familiar with requirements, rates, municipal workflows, and representatives of city/county government
Prepare and assist in proofing of data and correspondence
Format and prepare reports and dashboards
Ability to complete tasks with aggressive deadlines, ability to work on multiple projects at one time and with little supervision
Will be required to make presentations to upper management, customer and other employees as required
Confers with persons originating, handling, processing, or receiving reports to identify problems and gather suggestions for improvements
Recommends establishment of new or modified reporting methods and procedures to improve report content and completeness of information
Additional responsibilities are assigned as deemed necessary on a weekly/daily basis
Qualification
Required
Minimum 3 years customer service experience required with at least 1-year project-type experience, minimum 1 year of research-related and administrative experience
Must have excellent to intermediate proficiencies in MS Word, Excel, and Outlook
Must be proficient with Microsoft Office including Excel and Word
To perform this job successfully, an individual must be able to prioritize work activities
Must be able to speak effectively with customers or employees of organization
Preferred
Salesforce and Constant Contact experience a plus
Must be comfortable with different kinds of online platforms and learning different software as the end-user to document user/client expectations, changes that need to occur and to develop workflow & training documentation
Benefits
Competitive benefits and compensation package
Company
Avenu Insights & Analytics
Avenu Insights & Analytics is the provider of revenue enhancement, technology, and consulting services for government agencies.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-10-02Acquired
2017-01-01Private Equity
Leadership Team
Paul Colangelo
CEO
Greg Graham
Chief Technology Officer & EVP of Product
Recent News
Government Technology US
2025-10-31
peprofessional.com
2025-08-21
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