Inovar Packaging Group · 18 hours ago
REPRESENTATIVE II, CUSTOMER SERVICE
Willoughby, OH, US
Full-time
Onsite
Mid, Senior Level
$60K/yr - $70K/yr
5+ years expInovar Packaging Group is a company focused on providing excellent customer service in the packaging industry. They are seeking an Account Coordinator who will be the primary point of contact for customers, ensuring satisfaction through effective communication and order management.
ManufacturingPackaging Services
Responsibilities
Review and verify customer purchase orders for accuracy and completeness
Manage new product projects, including gathering product details, coordinating internal review meetings, submitting RFQs, presenting pricing to customers, routing artwork through prepress, and securing final approvals
Enter and maintain orders in an ERP‑based, print‑industry production and order management system
Request pricing estimates from the estimating team and deliver quotes to customers promptly and professionally
Prepare detailed product cards and job jackets containing production standards and order specifications for operations
Communicate order details clearly and concisely, keeping customers well‑informed throughout the process
Collaborate daily with internal departments to monitor order progress and relay status updates
Organize and facilitate customer conference calls or meetings as needed
Work independently and collaboratively to support customer expectations and achieve business goals
Provide exceptional customer service with a focus on accuracy, responsiveness, and relationship building
Perform additional duties as assigned by the Client Services Manager
Qualification
Required
Experience in a customer service–focused role within a manufacturing environment; printing industry experience preferred
Strong time‑management and organizational skills with the ability to multi‑task, prioritize, and meet deadlines
A proactive, client‑service mindset with strong critical‑thinking and problem‑solving abilities
Ability to collaborate effectively with team members to support organizational goals and maintain a positive work environment
High proficiency in Microsoft Office and CRM applications
Excellent interpersonal and communication skills
Demonstrated ability to plan effectively and adapt to shifting priorities and schedules
Preferred
5+ years of experience in a client‑focused role within a manufacturing environment
Proven experience with B2B interactions in fast‑paced, high‑demand, time‑sensitive environments
Experience within the commercial printing industry is a strong plus
Company
Inovar Packaging Group
Inovar Packaging Group is proud to be one of North America’s premier label and packaging printing companies, dedicated to our customers’ success.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-05-23Acquired
2005-01-01Debt Financing
Leadership Team
Jeff Brezek
Executive Chairman & CEO
Zack Hall
Chief Operating Officer
Recent News
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