NEOGOV · 10 hours ago
Guest Services (Front Desk, Concessions, and Slide Attendant
Faribault, MN
Full-time
Onsite
New Grad, Entry Level
$12.50/hr - $16/hrCity of Faribault is looking for a Guest Services team member to create and maintain a cheerful, professional, and helpful environment while servicing the community. The role involves greeting patrons, managing emergencies, and ensuring cleanliness and safety in the front desk and concession areas.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Arrive at least 15 minutes before scheduled time
Be ready at your stations when patrons arrive
Greet each person and call him or her by name when servicing his or her needs
Answer phones using courteous telephone manners and customer service skills. 'Faribault Family Aquatic Center, this is ________, may I help you'! Answer questions truthfully including, 'I don’t know the answer but I will leave a message for ________ to get a hold of you
Be sure the front desk and concession areas are clean and safe at all times
Know the emergency procedures and respond promptly to any emergency situation
Should an emergency arise, call supervisor and/or 911 and assist with aid to the best of your ability
Keep updated on current programs and special events using the bulletin and the information manual as resource tools
Be dressed and groomed in a clean and neat manner following the dress code policy established
Responsible for maintaining an organized and clean front desk or concession area
Responsible for evening cleaning duties
Check the locker rooms every ½ hour to make sure they are clean
Wear gloves when serving food at the concession stand
A slide attendant must remain on top of the slide when the pool is open
Never leave your area unattended if there are patrons in the pool, on deck, or if the doors are unlocked
Report any missing or broken equipment to the supervisors
Perform light cleaning duties at the front desk, and concession areas
In the event of a sanitary accident, the front desk person will be required to assist with the clean up
Work a variety of hours between 8:00 am and 11:00 pm
Other duties as assigned
Qualification
Required
Must be a minimum 16 years of age
Must be a responsible individual who can calmly assist to emergency situations in a thorough, professional manner
Enthusiasm, helpfulness, friendliness, dependability, and professionalism
Ability to get along with various types of people
Ability to handle emergencies and secure the facility when there is no full-time staff on duty
Arrive at least 15 minutes before scheduled time
Be ready at your stations when patrons arrive
Greet each person and call him or her by name when servicing his or her needs
Answer phones using courteous telephone manners and customer service skills
Be sure the front desk and concession areas are clean and safe at all times
Know the emergency procedures and respond promptly to any emergency situation
Should an emergency arise, call supervisor and/or 911 and assist with aid to the best of your ability
Keep updated on current programs and special events using the bulletin and the information manual as resource tools
Be dressed and groomed in a clean and neat manner following the dress code policy established
Responsible for maintaining an organized and clean front desk or concession area
Responsible for evening cleaning duties
Check the locker rooms every ½ hour to make sure they are clean
Wear gloves when serving food at the concession stand
A slide attendant must remain on top of the slide when the pool is open
Never leave your area unattended if there are patrons in the pool, on deck, or if the doors are unlocked
Report any missing or broken equipment to the supervisors
Perform light cleaning duties at the front desk, and concession areas
In the event of a sanitary accident, the front desk person will be required to assist with the clean up
Work a variety of hours between 8:00 am and 11:00 pm
Benefits
Federal and State withholding for taxes, Social Security, Medicare, pre-tax life insurance, garnishments, etc.
Statutorily required PERA contributions (Public Employee Retirement Association).
Insurance premiums for health, life, dental, STD, and other elected coverages.
Elected contributions to deferred compensation, H.S.A. funding, and flexible benefit programs.
Elected contributions to credit unions or other banks.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase