ALTEN · 3 hours ago
Field Engineer
Atlanta, GA
Full-time
Onsite
New Grad, Entry LevelALTEN is a company that provides operational support and IT infrastructure services. The Field Engineer role involves handling IMAC requests, diagnosing technical problems, and providing customer support during field visits.
Information Technology
Responsibilities
Provides service and customer support during field visits or dispatches
Diagnoses errors or technical problems and determines proper solutions
Produces timely and detailed service reports
Documents processes
Collects and analyzes performance data to provide technical assistance
Accurately documents solutions related to complex issues
Creates workaround procedures when standard procedures have failed and ensures issues are resolved
Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
Builds positive relationships with customers
Ability to use a ladder
Qualification
Required
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations
Provides service and customer support during field visits or dispatches
Diagnoses errors or technical problems and determines proper solutions
Produces timely and detailed service reports
Documents processes
Collects and analyzes performance data to provide technical assistance
Ties workflow to schedule
Accurately documents solutions related to complex issues
Creates workaround procedures when standard procedures have failed and ensures issues are resolved
Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
Builds positive relationships with customers
Ability to use a ladder
Strong IT Hardware support skills
Task management skills
Preferred
A+ Certification desired
Company
ALTEN
Alten is high-technology consulting and engineering group. The group's services are supplied to technical departments.
Founded in 1988
10001+ employees
H1B Sponsorship
ALTEN has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (89)
2023 (76)
2022 (64)
2021 (80)
2020 (69)
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-04-01IPO
Leadership Team
Lesly Mouchnino
UX Designer
Recent News
Morningstar.com
2025-09-26
2025-09-26
2025-09-12
Company data provided by crunchbase