Vacatia · 12 hours ago
Mortgage Collections Specialist
Fort Lauderdale, FL
Full-time
Hybrid
Entry Level
2+ years expVacatia is a company focused on financial stability, and they are seeking a Mortgage Collection Specialist to manage and resolve delinquent mortgage accounts. This role involves proactive outreach, account monitoring, and negotiating payment solutions while maintaining strong relationships with owners.
E-CommerceMarketplaceResortsTravel
Responsibilities
Contact borrowers regarding past-due mortgage payments via phone, auto-dialer, email, and written correspondence
Monitor mortgage accounts and take appropriate action to resolve delinquencies in a timely manner
Negotiate payment plans and repayment terms within established company guidelines
Educate owners on account status, payment options, and next steps
Maintain accurate and detailed records of all collection activity and owner communications
Reconcile customer accounts and resolve discrepancies in partnership with the mortgage team
Ensure system updates are completed accurately and within required timelines
Escalate unresolved or high-risk accounts to appropriate internal or external resources as needed
Collaborate with internal teams to improve mortgage collection processes and performance
Participate in team meetings and training initiatives to ensure alignment with policies and procedures
Deliver exceptional customer service while navigating sensitive financial discussions
Communicate with professionalism, empathy, and clarity to reduce conflict and build trust
Uphold Vacatia’s standards for integrity, confidentiality, and compliance
Qualification
Required
High school diploma or equivalent required
Minimum of 2 years of experience in customer service, collections, mortgage servicing, or a related role
Bilingual proficiency in English and Spanish required; Portuguese strongly preferred
Strong communication, negotiation, and interpersonal skills with a customer-focused approach
Excellent organizational skills with strong attention to detail
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Preferred
Auto-dialer experience preferred
Experience in collections, hospitality, real estate, or vacation ownership environments preferred
Company
Vacatia
Vacatia is the resort marketplace for vacationing families, whose mission is to make family vacations better
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$48.84MKey Investors
Dustin GillmanJavelin Venture Partners
2021-11-10Series B· $20M
2019-11-15Series Unknown· $10.9M
2015-04-09Series A· $12.24M
Leadership Team
Caroline Shin
CEO & Co-Founder
Keith Cox
Board Director
Recent News
2026-01-12
2025-03-26
2025-01-02
Company data provided by crunchbase