Honeywell · 4 hours ago
Senior DCS Technical Support Engineer (Experion PKS)
Houston, TX, United States
Full-time
Hybrid
Senior Level
6+ years expHoneywell is a leading software-industrial company that addresses critical challenges in automation and energy transition. The Senior DCS Technical Support Engineer will provide high-value technical support and remote services to premium customers, ensuring system performance and reliability through proactive monitoring and issue resolution.
AerospaceElectronicsInformation TechnologyInnovation ManagementManufacturingService Industry
No H1B
U.S. Citizen Only
Responsibilities
Provide remote technical support and services to premium HPS customers using Honeywell remote monitoring tools
Monitor customer systems as part of A360 contracts, including predictive analysis, enabled services, and system audits
Execute GTAC and standard audit checklists to assess system health and performance
Proactively identify technical issues within the installed base and collaborate with global teams to resolve them
Analyze reactive incidents to determine root cause and recommend actions to prevent recurrence
Maintain accurate and comprehensive case documentation, ensuring timely follow-up with A360 Performance Managers
Support the enablement of remote solutions at customer sites and clearly demonstrate the value of Honeywell services with each deliverable
Communicate findings, risks, and recommendations effectively to customers and internal stakeholders
Stay current across the HPS product and systems portfolio, while maintaining deep expertise in TPS and Experion DCS platforms
Qualification
Required
Bachelor's degree in Engineering (Electronics, Instrumentation, Computer Science, Chemical Engineering, or related field)
Minimum of 6 years of experience in system engineering, operations, or services support within the industrial automation industry
Hands-on experience supporting process control systems in customer-facing or service environments
Strong analytical and troubleshooting skills with the ability to work independently in a remote support model
Preferred
Hands-on experience supporting Honeywell process control systems, including: Experion PKS controller families and system architecture, Experion PKS client/server products, TPS / TPN systems, C200 and/or C300 controllers
Working knowledge of: Experion migrations, Fault Tolerant Ethernet (FTE), TCP/IP networking and device configuration, OPC, ELCN/EUCN/EHPM systems, Domain Controller/Active Directory, VMware environments, Dell Hardware Configurations and troubleshooting
Customer-facing experience supporting mission-critical industrial systems
Continuous improvement mindset with demonstrated leadership impact
Experience with Salesforce, SharePoint, or similar service management tools
Knowledge management or call center support experience
Working knowledge of programming or scripting languages (e.g., Excel VBA, Python)
Experience in the Oil & Gas domain
Benefits
Employer-subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays
Company
Honeywell
Honeywell is a technology and manufacturing company that produces products for the automation, aviation, and energy transition industries.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4M2009-10-27Grant· $11.4M
1985-09-27IPO
Leadership Team
Jim Masso
President & CEO - Honeywell Process Solutions
Vimal Kapur
Chairman and Chief Executive Officer
Recent News
2026-01-23
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