Boston Mutual Life Insurance · 10 hours ago
Enterprise Doc Management System Admin-Laserf
Canton, MA, Canton, MA, US
Full-time
Hybrid
Mid Level
$98K/yr - $143K/yr
3+ years expBoston Mutual Life Insurance is a progressive life insurance company dedicated to providing financial peace of mind to working Americans and their families. The Enterprise Document Management System Administrator will manage and maintain the Laserfiche environment, ensuring compliance and efficiency in document management and workflows across the organization.
Financial ServicesInsurance
Responsibilities
Manage and maintain BML’s Laserfiche environment, including repositories, security configuration, licensing, and user access provisioning
Perform regular system maintenance, upgrades, and patch management in collaboration with IT infrastructure and security teams
Ensure system availability, performance optimization, and disaster recovery readiness
Maintain integrations with Active Directory, SQL Server, and other enterprise systems
Design, develop, and deploy automated processes using Laserfiche Forms, Workflow, and Business Process modules, being careful not to replicate or subvert workflow process built into the BML Connect Policy Administration system
Partner with business stakeholders to analyze manual processes and identify document workflow automation opportunities
Maintain and continuously improve existing workflows to enhance efficiency and reduce operational risk
Test, document, and validate all workflow solutions before deployment
Enforce information governance, document retention, and access control policies consistent with NYDFS and BML’s ISMS requirements
Implement auditing and reporting mechanisms to support regulatory compliance and internal reviews
Collaborate with the Information Security team to ensure data integrity, privacy, and protection within Laserfiche repositories
Maintain configuration and change documentation for audit readiness
Support key integrations between Laserfiche and the Majesco (BMLConnect) Policy Admin System, the Digital 1st(D1st) external customer/partner portals along with other enterprise systems (e.g., Microsoft 365, SharePoint, CRM, HRIS, and policy administration systems)
Utilize the Laserfiche SDK, REST APIs, and scripting tools to enhance system capabilities
Work with vendors and third-party consultants as needed for advanced customization or upgrades
Provide advanced technical support for Laserfiche users across departments and with our Majesco partners
Develop and deliver user training sessions and documentation to promote adoption and best practices
Serve as the liaison between business users and IS for ECM-related initiatives
Stay informed on Laserfiche product updates, new modules, and ECM product line best practices
Participate in vendor webinars, user groups, and industry forums
Recommend process and configuration improvements to align with BML’s digital transformation strategy
Perform other duties and/or projects as assigned
Qualification
Required
Bachelors Degree in Information Technology, Computer Science or a related discipline or equivalent work experience
3+ years' experience administering Laserfiche or a similar ECM platform
Demonstrated ability developing Laserfiche Workflows, Forms and Business processes
Understanding of records management, data retention, and compliance frameworks (NYDFS, ISO 27001, NIST)
Strong proficiency in Laserfiche Administration Console, Forms, Workflow Designer, and Web Access
Understanding of REST APIs, web services, and system integrations
Ability to liaison between product owner, stakeholders, technical experts and facilitate technical discussions
Excellent analytical and problem-solving abilities
Strong communication and documentation skills
Proven ability to collaborate across technical and non-technical teams
Highly organized with attention to detail and follow-through
Strong customer service skills with a focus on delivering the best outcome for the business and customers
Excellent written communication skills, with and ability to produce and maintain technical documentation
Ability to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
Laserfiche Certified Professional (LCP) or higher
Microsoft Certified: Azure Administrator or equivalent
Preferred
Experience with Microsoft SQL Server, Windows Server, IIS, and Active Directory integration desired
Company
Boston Mutual Life Insurance
Boston Mutual Life Insurance Company
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Grant Ward
President and COO
Recent News
2025-11-19
Company data provided by crunchbase