ACL Digital · 7 hours ago
Technology Support Specialist
Jacksonville, FL
Contract
Onsite
Entry Level
2+ years expACL Digital is seeking a Technology Support Specialist to join their on-site technical support team. This role is crucial for ensuring IT operations run smoothly and providing customers with the necessary support to utilize technology effectively in their daily work.
Business IntelligenceCloud ComputingDevOpsHardwareInformation TechnologyInternet of ThingsMobile AppsRetail TechnologySaaSSoftware
Hiring Manager
Chiranjeevi Mittkella
Responsibilities
Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary
Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings
Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc
ServiceNow ticket management; prioritizing tickets and awareness of SLAs
Supporting Microsoft Windows and MAC operating systems
Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
Printer support (installation, configuration, relocation, and troubleshooting)
Event and Meeting Support (may occur on-site or off-site)
Occasional travel may be required to support other Client locations, client engagement sites, or off-site events
Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
VIP/White Glove support
Occasional after-hour support may be required
Qualification
Required
2+ years of on-site technical support experience, or degree in related discipline
Understand how to configure Microsoft Surface Hub settings, including display and audio settings, and network configurations
Ability to reset or reconfigure Microsoft Surface Hub when necessary
Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections
Ensure that all Crestron devices are properly connected to the network and can communicate with each other
Diagnose and fix audio issues for Crestron devices, such as volume control, speaker output, and microphone functionality
Troubleshoot video issues for Crestron devices, including display problems and resolution settings
Diagnose and resolve connectivity issues for Microsoft Teams Rooms (MTR's)
Ability to troubleshoot issues related to the MTR's user interface, including touch panel responsiveness and meeting controls
Ensure the MTR interface is properly displaying meeting information and controls
Providing support to all customers within your coverage location(s)
Troubleshooting and problem solving: PC, MAC, application, AV, and network connectivity issues
ServiceNow ticket management; prioritizing tickets and awareness of SLAs
Supporting Microsoft Windows and MAC operating systems
Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
Printer support (installation, configuration, relocation, and troubleshooting)
Event and Meeting Support (may occur on-site or off-site)
Provide remote hands support while guided by our network operations team
VIP/White Glove support
Occasional after-hour support may be required
Outstanding customer service skills
Excellent communication skills
Great team mentality
Self-motivated, organized, detail oriented, ability to multi-task
Desire to learn and build a career as unique as you are
Preferred
Candidates with 2-3 years experience preferred
Company
ACL Digital
ACL Digital is a design-led digital engineering and transformation firm.
1001-5000 employees
H1B Sponsorship
ACL Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (29)
2023 (26)
2022 (33)
2021 (20)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Srikanth Raghavan
Associate Vice President
Recent News
2025-11-28
Precedence Research
2025-11-28
Company data provided by crunchbase