Meijer · 13 hours ago
Specialist, Product Support and Recall
United States
Full-time
Remote
Mid Level
$62K/yr - $100K/yr
3+ years expMeijer is a family company committed to serving people and communities. The Specialist, Product Support and Recall will be responsible for managing product recalls and coordinating with various teams to ensure compliance with regulatory requirements.
Food ProcessingHealth CarePharmaceuticalRetail
Responsibilities
Identifies and takes action on industry-wide product recalls/withdrawals that may affect Meijer
This includes monitoring, executing, documenting recalls/withdrawals and providing required federal and state regulatory agency reporting and follow-up as necessary
This role is responsible for the integration, coordination, and monitoring of product information, working collaboratively with the Merchandising, Call Center, Risk Management, and store-side teams in order to provide information relating to customer concerns for appropriate communication and resolution
Work as a liaison between several business units including the buying office, retail and distribution facilities in order understand their requirements, identify process gaps, and provide solutions pertaining to customer product concerns and compliance for all product recalls
Lead issuance for product recalls/withdrawals affecting products sold by Meijer, following internal protocols to ensure compliance adherence, including after normal business hours and on holidays
Ensure compliance obligations for product recalls affecting products sold by Meijer, including all those related to FDA, USDA, and CPSC regulations
Develop, implements and coordinates analysis tools, including recall metrics regarding status, and maintains all records and documents
Receives, monitors, and takes action on product inquiries including those obtained from stores, Call Center, Meijer Manufacturing, Meijer.com, direct-from-product suppliers, and internal corporate teams, and on external newsworthy activities related to products that may be sold at Meijer
Manages the corporate product concerns system including routing, escalating, and closing out of inquiries, providing detailed metric and disruptive reporting summaries as required
Work collaboratively with QA and Food Safety resources to resolve potential issues and develop action plans as needed for Meijer branded products
Works collaboratively with the legal department and regulatory agencies regarding product recalls that may pose legal/safety risk to the organization
This includes submitting all required federal and state recall reporting, documentation, etc
Provides guidance, training, and cross-functional assistance corporate-wide, including for the Product Support& Recall team, Merchandising/Buying teams, Public Relations, Digital Team, Contact Center and Retail Operations
Provides “on call” shift coverage for recall monitoring and product removal notification after typical business hours, including weekends and holidays
Create PO’s; monitor approvals/denials and submit PO’s for billing; work with Buying teams, Accounts Receivable and vendors/suppliers to resolve questions or disputes to the charges
Responsible for 200% Safety of self and others
This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required
Qualification
Required
Bachelor's degree preferred, or equivalent work experience
Customer Service experience in a manufacturing or retail environment, (including 3+ years customer support) required
Strong process management, organizational, interpersonal, written and verbal communication skills
Experience with conflict resolution, problem solving, and business analysis
Ability to successfully work independently as well as collaboratively across all divisions and levels of the organization
Proficient in Microsoft programs, Micro-Strategy, Sharepoint and BI Query
Preferred
Knowledge of FDA, USDA, and CPSC Recall regulations, and completing required reporting is preferred
Benefits
Medical
Dental
Vision
Life insurance
A 401(k) plan with employer match
Disability leave
Paid time off (PTO)
Paid parental leave
Paid education assistance (including free education)
A childcare subsidy
Company
Meijer
Meijer is a shopping website for grocery, health, and beauty care.
10001+ employees
H1B Sponsorship
Meijer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (45)
2023 (41)
2022 (33)
2021 (29)
2020 (36)
Funding
Current Stage
Late StageTotal Funding
$27M2016-08-04Series Unknown· $7.8M
2015-09-15Series Unknown· $7.2M
2014-10-24Series Unknown· $12M
Leadership Team
Christine (Tina) Dekker
SVP, General Counsel, Corporate Secretary & Chief Compliance Officer
Alondra Munoz
Human Resources Business Partner
Recent News
2026-02-03
2026-02-02
Company data provided by crunchbase