Fifth Third Bank · 11 hours ago
Dividend - Loan Resolution Specialist (Collections)-1
Cincinnati, OH
Full-time
Onsite
Entry Level
$44K/yr - $68K/yr
1+ years expFifth Third Bank is a leading financial institution dedicated to connecting people to great opportunities. The Loan Resolution Specialist will work across multiple departments to provide high-quality customer service, helping customers resolve delinquency issues and ensuring compliance with regulations.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Communicates with early stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses
Recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship
Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions
Communicates as necessary to third-party servicer account changes or required adjustments
Confers with existing customers by telephone and/or email in an attempt to resolve escalated complaint issues not related to product/contractor performance
Performs skip tracing activities as needed to locate and contact delinquent customers
Document all customer interactions/account activities with concise and detailed account notes
Adhere to all Dividend policies and procedures, including State and Federal collection regulations
Other projects and duties as assigned
Qualification
Required
High School diploma or equivalent
1 years of Collections or Customer Service Experience
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
High-level proficiency in Microsoft Suite
Ability to multitask, prioritize projects, and report to several managers
A high level of enthusiasm, collegial attitude, and a willingness to perform a wide range of tasks
Ability to work independently as well as collaboratively
Desire to work in an entrepreneurial but highly professional culture
Preferred
Experience with Salesforce
Bilingual- Spanish
Benefits
Comprehensive benefits
Incentive compensation plan
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
10001+ employees
H1B Sponsorship
Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
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