Dividend - Loan Resolution Specialist (Collections)-1 jobs in United States
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Fifth Third Bank · 8 hours ago

Dividend - Loan Resolution Specialist (Collections)-1

positionCincinnati, OH
timeFull-time
remoteOnsite
seniorityEntry Level
money$44K/yr - $68K/yr
date1+ years exp

Fifth Third Bank is a leading financial institution dedicated to connecting people to great opportunities. The Loan Resolution Specialist will work across multiple departments to provide high-quality customer service, helping customers resolve delinquency issues and ensuring compliance with regulations.

BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
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H1B Sponsor Likelynote

Responsibilities

Communicates with early stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses
Recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship
Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions
Communicates as necessary to third-party servicer account changes or required adjustments
Confers with existing customers by telephone and/or email in an attempt to resolve escalated complaint issues not related to product/contractor performance
Performs skip tracing activities as needed to locate and contact delinquent customers
Document all customer interactions/account activities with concise and detailed account notes
Adhere to all Dividend policies and procedures, including State and Federal collection regulations
Other projects and duties as assigned

Qualification

Collections experienceCustomer service experienceMicrosoft Suite proficiencySalesforce experienceMultitaskEnthusiasmAttitudeBilingual - SpanishOrganizational skillsCommunication skillsTeam collaboration

Required

High School diploma or equivalent
1 years of Collections or Customer Service Experience
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
High-level proficiency in Microsoft Suite
Ability to multitask, prioritize projects, and report to several managers
A high level of enthusiasm, collegial attitude, and a willingness to perform a wide range of tasks
Ability to work independently as well as collaboratively
Desire to work in an entrepreneurial but highly professional culture

Preferred

Experience with Salesforce
Bilingual- Spanish

Benefits

Comprehensive benefits
Incentive compensation plan

Company

Fifth Third Bank

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Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
dateFounded in 1858
location
Cincinnati, Ohio, USA
people-size10001+ employees
web-link
http://53.com

H1B Sponsorship

Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)

Funding

Current Stage
Public Company
Total Funding
unknown
1978-01-13IPO

Leadership Team

B
Bryan Preston
Chief Financial Officer
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Maria Holmes
VP, Senior Manager Corporate Sponsorship
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Recent News

UPSTATE BUSINESS JOURNAL
Economist warns of looming labor shortage during Outlook Spartanburg presentation
2026-02-04
legacy.thefly.com
Fifth Third appoints three new members to its Board of Directors
2026-02-03
Business Wire
Fifth Third Announces Three New Members to its Board of Directors
2026-02-02
Company data provided by crunchbase