The Wall Street Journal · 10 hours ago
Client Success Manager
NYC - 1211 Ave of the Americas
Full-time
Onsite
Mid Level
$95K/yr - $120K/yr
3+ years expDow Jones & Company, the parent company of The Wall Street Journal, is a global provider of news and business information. The Client Success Manager role involves serving as the main point of contact for clients during the execution of advertising programs, managing complex scenarios, and ensuring successful client relationships and program delivery.
FinanceFinancial ServicesInternet
Responsibilities
Serve as the single point of contact for clients through the build and launch phases of large, multifaceted advertising programs, proactively managing complex scenarios and knowing when to escalate challenges to management
Work directly with the leadership to develop skillset and capability, aiming to support campaigns and programs of increasing complexity throughout tenure with the end goal of independently supporting complex clients and programs
Continue to build and maintain strong, long-lasting client relationships in the post-sale phase of assigned projects, positively representing both the sales lead and organization through every client touchpoint
Launch all contracted deliverables across WSJ BG's robust product suite including custom content, live journalism, research, custom ad units, social, newsletters, podcasts, editorial sponsorships and more
Coordinate across key internal stakeholders to ensure delivery of program elements. Leverage internal experts to guide clients in their decision making process, ensuring milestones are met across all deliverables. Ensure all internal stakeholders are supporting a flawless client experience. Work cross functionally to offer strategic solutions to clients when challenges and problems arise
Ensures successful client touch points through well communicating client scheduling, thoroughly prepared and socialized agendas, concise conversation recaps inclusive of recommendations and next steps for clients and internal stakeholders
Serve as WSJ BG's product ambassadors by developing a comprehensive understanding of the advertising and event product suite. Leverage a deep understanding of both the media industry and a client's business vertical to make informed strategic recommendations for successful program management
Thoroughly leverage WSJ BG's project management system to ensure timelines are coordinated and internal and external dependencies understood. Communicate milestones status to client and internal stakeholders
Assess and coordinate the project from a deal health and margin perspective for programs in post-sale
Maintain and uphold the integrity of the brand, always upholding our reputation and creative values
Qualification
Required
3+ years of relevant experience
Understanding of media performance metrics and custom brand research studies
Solution-minded, always looking for ways to improve efficiency
Experience navigating complex matrix company
Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Company
The Wall Street Journal
Winner of 40 Pulitzer Prizes for outstanding journalism, The Wall Street Journal includes coverage of U.S.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.49M2015-03-31Angel· $0.49M
Leadership Team
Nitin Rakesh
Member, CEO Council
Oren Zaslansky
Member, CEO Council
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