EnergyHub · 2 hours ago
Team Lead, Client Success
Brooklyn, New York
Full-time
Onsite
Senior Level
$135K/yr - $150K/yr
7+ years expEnergyHub empowers utilities and their customers to create a clean, distributed energy future. As a Team Lead - Client Success, you will own the client relationship, drive revenue, and collaborate with internal teams to ensure client satisfaction and program success.
CleanTechCloud ComputingEnergyEnergy Management
No H1B
Responsibilities
Own success for your region. Take responsibility for the Northeast regions’ P&L by driving revenue, managing ARR to meet or exceed company targets, developing and implementing strategies to grow accounts for long-term value and client satisfaction, and serving as the first escalation point for client issues to ensure timely and effective resolution
Drive results and strategy. Collaborate with internal stakeholders to develop and execute strategic initiatives that drive growth and efficiency within the Northeast, lead cross-functional projects and initiatives to ensure alignment with overall company goals and objectives, manage and develop team members while fostering a culture of continuous improvement, learning, and knowledge sharing, and promote excellent people management and leadership through weekly one-to-one meetings, holistic performance management, and creating an environment where high performers can thrive and grow in their careers
Model leadership in the business. Oversee a team of Client Success Managers, helping the team manage launches and multi-faceted programs with device partners, clients, and internal teams. Ensure program operations are seamless and client goals and success metrics are top of mind for the organization. Work with Sales to design new program structures to meet client requirements and identify new (and improve existing) tools, processes and best practices. Track and drive renewals and upsell efforts. Develop and report on key metrics of utility programs with internal teams. Foster a collaborative, proactive, problem-solving, high-performance culture within the Client Success team
Be a trusted advisor who ensures we meet your clients and your team’s goals. Help the team manage internal expectations as well as those of our clients. Spend time to understand client objectives and help the team guide clients through key decisions to design programs that support these targets. Help set the direction for new programs, including shaping program designs for new BYOD programs and informing required resources for delivery of contracts. Be an escalation point when difficult situations arise and help the team resolve operational challenges. Support Product and Marketing in capturing the voice of the customer and market feedback. Develop and execute strategies to meet or exceed financial targets by managing the ARR for your region
Be an effective communicator. Work with your team to present key results, facilitate meetings, and deliver nuanced messages to clients. Maintain consistent communication with an array of stakeholders to ensure efficient program implementation across the portfolio, review ongoing needs, and provide timely solutions and recommendations to help achieve program success. Foster effective decision-making and operational excellence by building relationships and helping internal teams understand priorities and business context
Be a product and service expert. Develop a comprehensive knowledge of demand management, the drivers of program success, and a deep understanding of the product to effectively communicate capabilities to clients and shape program design. Actively contribute to the refinement and development of new product features and service offerings. Support contract negotiations between EnergyHub and utility clients, SOW negotiations with partners and development for end-use customers
Qualification
Required
Experience working in or with renewable energy, utilities, grid services or adjacent industries (cleantech / greentech) required
Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
Demonstrated success working directly with a portfolio clients and programs
Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
The ability to build trust and outstanding client and partner relationships
Good judgment in a business context
Experience working with a team in a cross-functional environment
Experience managing multiple high-priority projects and the ability to make multi-tasking look effortless
A BS or BA degree
At least 7-10 years of professional experience in technology services or customer success with a strong preference for experience within a SaaS or enterprise software-related field
Willingness to travel (~25%)
Preferred
Familiarity with EVs, batteries, connected devices, IOT, or building automation
Familiarity with Virtual Power Plan (VPP) programs and initiatives
Certifications in energy management, project management, program management
Benefits
100% paid medical for employees
401(k) with employer match
Casual environment
Flexibility to set your own schedule
Fully stocked fridge and pantry
Free Citi Bike membership
Secure bike rack
Gym subsidy
Paid parental leave
Education assistance program
Company
EnergyHub
EnergyHub is a producer of energy management tools that improve the relationship between consumers and utilities.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$33.09MKey Investors
California Energy CommissionAcadia Woods Partners,Partnership Fund for New York City
2024-06-12Grant
2013-05-10Acquired
2012-12-03Debt Financing· $0.5M
Leadership Team
Seth Frader-Thompson
Co-founder and President
Recent News
altenergymag.com
2026-01-16
Company data provided by crunchbase