Largeton Group · 9 hours ago
IT Operational Process Manager
Richmond, VA
Contract
Hybrid
Senior Level
$40/hr - $42/hr
5+ years expLargeton Group is seeking an IT Operational Process Manager with a focus on Cyber/Identity Access Management for their client, Capital One. The role involves optimizing IT and cyber operational processes and requires strong experience in process management and cybersecurity.
ConsultingInformation TechnologyTraining
Responsibilities
Own and optimize end-to-end IT and cyber operational processes, with focus on Identity Access Management (IAM)
Design, document, and continuously improve standard operating procedures (SOPs), workflows, and service catalogs
Conduct process mapping, process optimization, and implement continuous improvement methodologies (Lean/Six Sigma preferred)
Perform Root Cause Analysis (RCA) and RACI assessments to resolve process issues and clarify roles/responsibilities
Monitor process health using KPIs, SLAs, OLAs, throughput, and control charts
Support internal controls, audit processes, and risk remediation activities
Drive process automation to increase efficiency and reduce manual effort
Qualification
Required
5+ years overall experience with process management and IAM/cybersecurity background
Strong financial industry experience
Own and optimize end-to-end IT and cyber operational processes, with focus on Identity Access Management (IAM)
Design, document, and continuously improve standard operating procedures (SOPs), workflows, and service catalogs
Conduct process mapping, process optimization, and implement continuous improvement methodologies
Perform Root Cause Analysis (RCA) and RACI assessments to resolve process issues and clarify roles/responsibilities
Monitor process health using KPIs, SLAs, OLAs, throughput, and control charts
Support internal controls, audit processes, and risk remediation activities
Drive process automation to increase efficiency and reduce manual effort
Strong technical aptitude to quickly understand existing systems, data flows, and how applications interact
Proficient in data analysis using Google Sheets, SQL, and related reporting tools
Capable of documenting procedures and improvement recommendations using Google Docs/Slides
Deep understanding of cybersecurity and IAM concepts to ensure access processes comply with standards and reduce risk of inappropriate access
Strong analytical and problem-solving abilities
Highly detail-oriented and organized
Effective communicator able to translate technical/process issues into actionable steps
Comfortable in a technical, fast-paced environment
Must be local to Richmond, VA or able to commute onsite 3 days/week
LinkedIn profile is required for submission
Preferred
Yellow Belt certification or equivalent experience with end-to-end process improvement methodologies
Company
Largeton Group
Largeton Group is a delivery engine for large staffing firms.
51-200 employees
H1B Sponsorship
Largeton Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (10)
2023 (8)
2022 (6)
2021 (7)
2020 (11)
Funding
Current Stage
Growth StageLeadership Team
Ashutosh Tripathi
Managing Partner
Saurabh Prakash
Client Partnership Manager.
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