Energy Job Search · 1 day ago
Application Operations Engineer
Dayton, OH
Full-time
Onsite
Entry Level
1+ years expEnergy Job Search is seeking an Application Operations Engineer responsible for delivering product service support globally. This role focuses on enhancing user experience through continuous service improvement and collaboration with operational teams and service owners.
Staffing & Recruiting
No H1B
U.S. Citizen Only
Responsibilities
Strive to provide excellent customer service to employees from GE Businesses
Work hand in hand with operations in identifying & resolving issues directly with end users and vendors
Become an expert on product service within GE and accountable for identifying opportunities to improve overall user experience
Support end user issues by providing the effective solutions
Be aware of system-wide changes and application deployments that might impact application availability for users
Effectively manage escalations to resolution
Partner with product teams to plan and test automation solutions
Engage with the vendor to trouble shoot and resolve an issue within the product
Support quality initiatives for continuous service improvement & optimization
Measure application performance and availability against published SLA's and operational commitments
Drive to increase the business Net Promoter Scores (NPS)
Identify efforts to improve and simplify End-User experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools
Participate in new technology pilots and programs to ensure end-user support readiness for go-live launches
Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training
Partner with other regional teams and services owners to share and promote best practices and lessons learned
Qualification
Required
Bachelor's degree from accredited university or college with minimum of 1 years of professional experience OR Associates degree with minimum of 4 years of professional experience OR High School Diploma with minimum of 6 years of professional experience
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Experience with the product
Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture
Experience with agile/iterative project methodology & tools
Strong oral and written communication skills
Strong business analysis and problem solving skills
Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices
Ability to interact at all levels of the organization and with other GE businesses
Excellent communicator, works well in a team environment, and welcomes challenges
Self-starter with ability to manage multiple priorities in a fast paced work environment
Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics
Benefits
Great work environment
Professional development
Challenging careers
Competitive compensation
Company
Energy Job Search
Join 3,000,000+ energy professionals who trust us to power their careers.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase