Energy Solutions · 8 hours ago
Technical Support Engineer I
Chicago, Illinois, United States
Full-time
Hybrid
Entry Level
1+ years expEnergy Solutions is a company focused on delivering large-scale energy, carbon, and water-use savings through market-based programs. They are seeking a motivated Technical Support Engineer I to resolve technical issues, support software systems, and collaborate with colleagues to ensure client needs are met.
Information Technology & Services
No H1B
Responsibilities
Oversee and respond to customer inquiries, complaints, and technical issues through email, phone, and chat channels
Deliver user training and guidance on new or existing features in a clear and approachable manner
Troubleshoot and resolve application- or API-related issues with an emphasis on debugging and root-cause analysis
Document and investigate user-reported bugs, escalating appropriately when needed
Support internal teams with advanced issue triage and occasional data updates
Recognize recurring issues, flag them for resolution, and contribute to process improvements
Follow ITIL-aligned procedures to manage support requests, escalations, and SLA compliance
Maintain accurate records of support activities and contribute to shared team documentation
Complete Mendix training and achieve developer certification within 6 months
Contribute to the development of minor features and bug fixes using the Mendix platform after certification
Collaborate cross-functionally with teammates, engineers, and project managers to ensure efficient resolution of customer issues
Qualification
Required
Bachelor's degree in Computer Science, Software Engineering, or related field preferred, or equivalent hands-on technical experience
Minimum 1 year of experience in software technical support (enterprise application support preferred)
Solid grounding in programming fundamentals (data structures, logic, algorithms, debugging techniques)
Familiarity with REST APIs, JSON, and modern integration concepts
Experience with Jira Software and other Atlassian products (or similar issue tracking systems)
Strong communication skills (verbal and written) and ability to explain technical issues clearly to non-technical users
Collaborative mindset with a desire to learn and mentor
Self-motivated, detail-oriented, and comfortable managing multiple priorities
Preferred
Familiarity with Jira, Confluence, Slack, and SharePoint
Experience with Python scripting or similar programming languages
Knowledge of IT service frameworks (e.g., ITIL) and SOC 2 compliance practices
Background in energy efficiency, clean energy, or renewable energy programs
Prior exposure to low-code development platforms such as Mendix
Benefits
Generous retirement package
Medical, dental and vision insurance
Other pre-tax contribution plans
Employee Stock Ownership Plan (ESOP)
Company
Energy Solutions
Energy Solutions is a renewables & environment company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Angela Verdoorn Rodriguez
Chief Financial Officer
Chris Burmester
Chief Operating Officer / Executive Vice President
Recent News
2024-05-27
Business Standard (India)
2024-05-27
Business Standard (India)
2024-05-27
Company data provided by crunchbase