Lessen · 12 hours ago
Service Delivery Specialist
Chicago, IL
Full-time
Onsite
Entry, Mid Level
$45K/yr - $45K/yr
2+ years expLessen is a tech-enabled property service provider transforming real estate services. The Service Delivery Specialist is responsible for managing client accounts, ensuring client satisfaction, and optimizing service delivery while collaborating with various stakeholders to improve operations.
Online PortalsProperty ManagementReal EstateRental Property
Responsibilities
Serve as the primary client account manager for assigned client portfolio, interacting regularly with client management telephonically, electronically, and in person to ensure the highest level of client satisfaction
Evaluate all client requests for urgency, efficacy, and necessity to ensure that the client’s maintenance budget is allocated efficiently so as to satisfy service requirements while controlling discretionary scope expansion and preventing unnecessary spending
Manage all service requests by understanding the issue in context, assigning the appropriate resources for project completion, maintaining appropriate timelines, and communicating regularly with client and department leadership
Control the release of work requests to vendors to achieve monthly, quarterly, and annual financial objectives for the client and Lessen
Anticipate, take ownership of, and proactively manage client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
Develop and manage relationships with various client stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-related programs and projects
Coordinate with and appropriately direct workflows among the client’s internal commodities and external service providers to ensure work is completed and accounted for per the client’s specifications
Prepare and deliver routine and ad hoc communications and qualitative reports to the client that are impactful and of high professional standards
Proactively research, develop, and implement solutions to client requests that fall outside of standard procedure and historical precedent and are ambiguous in context, scope, and resolution process
Coordinate with external third-party stakeholders including municipal governments, landlords, property associations, and other third-party vendors to resolve all facilities-related issues
Ensure full utilization of warranty provisions (both equipment and service) and evaluate lease terms to ensure that client funds are not spent on repairs for which another party is liable
Coordinate with and provide direction to after-hours and weekend coverage teams to maintain 24/7 coverage of all client support activities
Foster a positive team environment and may provide coaching or mentoring to team members
Ensure confidentiality and accuracy of internal and external data
Perform ad-hoc projects and other duties as assigned
Travel required up to 25%
Qualification
Required
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required
2+ years in a high-volume coordination or facilities role
Demonstrated experience managing a high volume of active work orders
Experience in facilities management, maintenance operations, building engineering, skilled trades, logistics, emergency restoration, dispatching, or similar fields is a plus
Individuals accustomed to a fast-paced, 24/7 service environment tend to be successful in this role
Ability to quickly adapt to urgent or emergency work orders and prioritize accordingly
Benefits
Health, Dental, Vision, Life, Disability options
401K retirement savings plan
Paid vacation, federal and floating holidays
Maternity/Paternity Pay
Career advancement opportunities
Company
Lessen
Lessen is an online platform for managing properties and maintenance services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$735MKey Investors
Invitation Homes,Monroe CapitalLegacy KnightFifth Wall
2023-01-12Series Unknown· $500M
2023-01-12Debt Financing
2022-05-01Series B· $30M
Leadership Team
J
Jay McKee
Founder and CEO
Sean Miller
Chief Revenue Officer (CRO)
Recent News
www.finsmes.com
2026-01-09
General catalyst
2026-01-08
Business Wire
2025-11-11
Company data provided by crunchbase