American Greetings · 4 hours ago
Operations and Systems Analyst
Westlake, OH
Full-time
Hybrid
Mid Level
3+ years expAmerican Greetings is seeking an Operations and Systems Analyst to drive operational excellence through data integrity, system optimization, and process improvement. This role involves managing CRM and reporting systems, supporting field structure, and ensuring seamless system integration while acting as a liaison between various teams.
AppsConsumer GoodsDigital MediaE-CommerceElectronicsGiftGift CardHome DecorPrinting
Responsibilities
Lead and implement continuous improvement initiatives to optimize team performance and system capabilities
Manage FMO territory structure, realignments, customer integrations, and resource deployment
Administer CRM application and data infrastructure, supporting both upstream and downstream systems
Liaise with Information Technology for data and application issues (AG2GO, MyTeam, Power BI, AGConnect); manage escalations and fixes
Oversee third-party distribution and execution strategies and coordinate with Sales Operations
Partner with Field Execution Support on Installation Supervisor deployment strategies
Resolve system and data issues; ensure data quality and reporting accuracy
Serve as FMO reporting subject matter expert
Conduct master data audits and ensure governance compliance
Identify and apply new tools and methods to enhance Field Operations
Lead cross-functional projects and drive efficiency initiatives
Collaborate with the FMO Scheduling Analyst to streamline scheduling processes
Manage communications and reporting for key projects and deliverables
Support ad-hoc analysis and reporting requests
Qualification
Required
Minimum 3 years of relevant business experience
Demonstrated success redesigning core business processes and driving change in complex, cross-functional environments
Proficient in Windows and Microsoft applications (Excel, PowerPoint, Word, Outlook, Access, PowerBI); able to quickly learn new software and tools
Strong analytical and quantitative skills, including data analysis and application of statistical techniques
Able to make data-driven decisions, adjust processes, and clearly communicate impacts to all levels of the organization
Strong communication, influencing, organizational, and problem-solving skills
Customer-focused with high attention to detail
Bachelor's degree in business or technology related field
Preferred
Project management experience
Experience in SQL and database management
CRM or other related software administrative experience
Company
American Greetings
American Greetings allows users to send online greetings.
10001+ employees
H1B Sponsorship
American Greetings has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (2)
2022 (6)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2024-12-20Acquired
Leadership Team
Joe Arcuri
CEO
Lorna Street, CPA
Chief Financial Officer
Recent News
2025-11-27
Company data provided by crunchbase