Axon · 4 hours ago
Field Service Representative, Dedrone
Washington, District of Columbia, United States
Full-time
Onsite
Mid Level
$84K/yr - $120K/yr
3+ years expAxon is on a mission to Protect Life, and they are seeking a Field Service Representative to join their team. This role involves performing on-site installations and maintenance of Dedrone systems, providing customer support, and collaborating with internal teams to ensure seamless deployment of airspace security solutions.
ElectronicsGovTechHardwareSoftware
Responsibilities
Perform on-site installations of Dedrone by Axon systems, including mounting sensors, cameras, and other components in a variety of environments (e.g., rooftops, open fields, high-security areas)
Conduct wiring, cabling, and system integration tasks to ensure proper connectivity and functionality
Configure Dedrone by Axon systems according to site-specific requirements and customer needs
Perform system testing and troubleshooting to ensure optimal performance before handing over to the customer
Provide technical documentation and detailed reporting for installations and troubleshooting efforts
Serve as the on-site technical point of contact for customers during installations and events
Provide training and guidance to customers on system operation and maintenance
Respond promptly to customer inquiries and escalate issues as needed
Conduct routine maintenance and software updates to ensure system reliability
Assist with retrofits and upgrades to existing systems as new Dedrone technologies are introduced
Work closely with internal teams, including engineering, product development, and customer success, to ensure seamless deployment and support of Dedrone by Axon solutions
Adhere to safety guidelines and protocols for working in diverse environments, including rooftops and outdoor installations
Ensure compliance with all site-specific regulations and requirements
Qualification
Required
3+ years of hands-on technical fieldwork, including system installations or maintenance
Experience working with security systems, sensors, or networked technology preferred
Familiarity with tools and techniques for installation in varied environments (e.g., rooftops, outdoor sites)
Strong technical problem-solving skills, with the ability to troubleshoot hardware and software issues
Basic understanding of networking, including IP configuration and wireless communication
Excellent communication skills to interact with customers and cross-functional teams effectively
Understanding counter-drone technologies or security systems is a plus
Familiarity with Axon's ecosystem of public safety solutions is beneficial
Comfortable working at heights, in outdoor environments, and under varying weather conditions
Ability to lift and carry equipment up to 50 pounds
Associate's degree in a technical field or equivalent experience; certifications in networking or security systems are a bonus
Benefits
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Anthony Baldoni
VP Strategic Initiatives
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