Madan+ · 7 hours ago
IT Support Specialist (MAC)
New York, NY
Full-time
Onsite
Entry Level
$50K/yr - $65K/yr
1+ years expMadan+ is a niche financial services business that cultivates and implements innovative planning solutions for high-net-worth clients. They are hiring an IT Support Specialist to provide reliable end-user support and maintain the office technology environment, ensuring efficient operations and a high-quality internal experience.
AdviceFinanceFinancial ServicesLife Insurance
Hiring Manager
Chrysse Gasho
Responsibilities
End-User & Desktop Support
Configure and deploy Mac laptops for new hires and existing team members
Troubleshoot common macOS, hardware, and application issues
Provide in-person and remote desktop support
Support onboarding and offboarding tasks under established processes
Assist with tracking laptops, accessories, and peripherals
Help maintain basic inventory and asset records
Support software access requests and license tracking
Document common fixes and how-to steps
Deliver a high-quality internal experience by responding to requests with professionalism, clarity, and follow-through
Office Technology & AV
Provide basic support for conference rooms and meeting setups
Assist with printer, Wi-Fi, and office connectivity issues
Help prepare rooms and equipment for meetings and events
Platform & Application Support
Assist with user access and basic troubleshooting for core business tools
Support Salesforce users with basic questions and navigation (experience a plus)
Escalate complex system issues to senior IT leadership or vendors as needed
Qualification
Required
1–3 years of experience in IT support, help desk, or desktop support
Hands-on experience supporting macOS environments
Comfort providing in-person technical support
Exposure to office technology, printers, or AV support
Interest in SaaS tools and business applications
Strong customer service and communication skills
Organized, dependable, and detail-oriented
Calm approach to troubleshooting and problem-solving
Ability to communicate clearly and professionally with non-technical colleagues
Comfortable working onsite as part of a collaborative team
Motivated to grow into more advanced IT or applications work
Preferred
Experience supporting employees in a professional services or financial services environment
Experience with Salesforce
Familiarity with basic inventory or asset tracking
Interest in systems, automation, or business applications
Company
Madan+
Our knowledge, insight, and access to exclusive industry relationships positions Madan+ at the forefront of premium financing.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Kuldeep Madan
Founder + CEO
Company data provided by crunchbase