Klaviyo · 1 day ago
Sr. Digital Strategist, Hospitality
Denver, CO
Full-time
Onsite
Senior Level
$132K/yr - $198K/yr
7+ years expKlaviyo is a company that empowers creators to own their destiny through actionable first-party data. They are seeking a Sr. Digital Strategist for the Hospitality vertical to drive customer adoption, retention, and expansion, while serving as a trusted advisor to hospitality customers and collaborating across teams to enhance customer experiences.
AdvertisingAnalyticsE-CommerceMarketing AutomationSoftware
Responsibilities
Partner with Onboarding Services and Customer Success teams to deliver a seamless experience for complex, multi-system environments (POS, PMS/Reservations, loyalty, and e-commerce)
Define success plans and milestones for hospitality customers to ensure early wins and sustainable growth
Collaborate with partners (e.g., Toast, Mews) to align activation plans and accelerate integration-led value
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up
Serve as the go-to hospitality expert for customers, helping them design lifecycle programs tailored to restaurant and hotel operations from industry best practices
Support strategic business reviews with marquee logos to deliver value and gain key market insights
Build direct relationships with executives and marketing leaders with the brand to deepen Klaviyo’s footprint within key accounts
Drive cross sell opportunities and Product feedback to drive customer maturity and expansion
Develop and deliver hospitality-specific enablement materials for Customer Success Managers (CSMs) and Implementation Specialists, including best practices, playbooks, and data capture strategies
Translate industry trends into actionable insights for internal teams and customers (e.g., “Hospitality Benchmark Reports,” “Why Now in Hospitality?”)
Contribute to the creation of hospitality-focused case studies, webinars, and thought leadership content
Act as the customer’s advocate across Klaviyo, influencing product roadmap priorities, feature development, and partner integrations based on real-world needs
Collaborate with Product Marketing and Partnerships to develop narratives that reinforce Klaviyo’s leadership in hospitality lifecycle marketing
Participate in cross-functional GTM reviews to share customer feedback, identify enablement gaps, and recommend process improvements
Qualification
Required
7+ years of experience in the Hospitality space (hotel preferred, others considered)
7+ years of experience in CRM, email marketing, SMS marketing, owned channels, digital marketing or related fields
Bachelor's degree or commensurate experience
Demonstrated experience with Klaviyo or similar marketing automation platforms
Knowledge of Customer Data Platforms (CDPs) and their role in data-driven marketing
Proven experience in developing and executing successful data-driven marketing campaigns
Strong understanding of email and SMS marketing best practices and strategies
Strong communication and client-facing skills, with the ability to explain complex concepts to non-technical stakeholders
Analytical mindset with the ability to interpret data and provide actionable insights
Strong project management skills to oversee implementations and campaigns from start to finish
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
Ability to work collaboratively in cross-functional teams
Proven track record of driving successful marketing campaigns and achieving results as well as thought leadership
Preferred
You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient
Benefits
Participation in the company’s annual cash bonus plan
Variable compensation (OTE) for sales and customer success roles
Equity
Sign-on payments
Comprehensive range of health, welfare, and wellbeing benefits based on eligibility
Company
Klaviyo
Klaviyo is an automation and email platform designed to help grow businesses.
1001-5000 employees
H1B Sponsorship
Klaviyo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (29)
2023 (24)
2022 (27)
2021 (21)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.35BKey Investors
ShopifySands Capital VenturesAccel
2025-08-13Post Ipo Secondary· $195.06M
2025-05-14Post Ipo Secondary· $372.95M
2023-09-20IPO
Leadership Team
Andrew Bialecki
CEO
Ed Hallen
Co-Founder, Chief Strategy Officer, Board Member
Recent News
Investing.com
2026-01-03
2025-12-17
Company data provided by crunchbase