DoiT · 3 hours ago
Senior Customer Success Manager, SELECT by DoiT
United States
Full-time
Remote
Senior Level
5+ years expDoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. The Senior Customer Success Manager at SELECT will own the end-to-end customer journey, ensuring customers realize value from the SELECT product while shaping the Customer Success program.
AnalyticsBig DataCloud ComputingInformation TechnologyInternet of ThingsRobotics
Responsibilities
Own the full portfolio of SELECT customers and manage the entire customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
Design and execute the initial Customer Success operating model for SELECT
Strategically prioritize customers to maximize impact, retention, and growth
Deliver rapid Time to First Value (TTFV) by leading effective onboarding, training, and enablement on the SELECT product
Build strong relationships with key customer stakeholders (e.g., FinOps leaders, engineering leaders, product owners)
Identify and engage decision-makers and influencers to drive adoption, value realization, and long-term alignment
Perform business and product discovery to uncover new use cases and opportunities within SELECT
Act as the voice of the customer, feeding structured insights and feedback into Product and Leadership
Maintain accurate Customer 360 records, including health signals, usage trends, risks, and opportunities
Proactively identify and support customer advocacy opportunities (case studies, references, testimonials)
Proactively identify customer risk using health signals, usage data, engagement trends, and sentiment
Own mitigation planning and execution in partnership with Product, Sales, and Leadership
Manage renewals end-to-end, ensuring alignment on value delivered and future success
Communicate customer risk, trends, and outcomes to senior stakeholders
Identify and qualify expansion opportunities within SELECT accounts
Network with Account Managers across DoiT to identify cross-sell and expansion opportunities between SELECT and other DoiT offerings
Partner closely with Sales on renewals, expansions, and strategic account planning
Provide insights and data to support QBRs and executive customer conversations
Design SELECT’s Customer Success playbooks, processes, and success metrics
Define customer segmentation, coverage models, and engagement cadences
Establish KPIs for customer health, retention, and expansion
Support hiring and onboarding Customer Success Managers as the SELECT customer base scales
Qualification
Required
5+ years of Customer Success experience in a B2B SaaS company
Experience operating as a senior or founding CSM in an early-stage or scaling environment
Strong data-driven mindset with experience using CS tooling (e.g., Gainsight, Planhat, ChurnZero, or similar)
Proven ability to manage renewals, mitigate risk, and drive expansion
Exceptional communication and stakeholder management skills
Ability to thrive in ambiguity and build structure where none exists
Strong organizational skills and personal accountability
Proven problem-solver with a bias toward action
Curiosity and motivation to continuously improve CS strategy and execution
Professional fluency in English (verbal and written)
Preferred
Experience with Customer Success data analytics
Experience or familiarity with technologies like Snowflake, Databricks, Matillion, Fivetran
Experience or familiarity in working with data teams
Cloud provider and/or FinOps certifications (AWS, Azure, GCP)
Benefits
Unlimited Vacation
Flexible Working Options
Health Insurance
Parental Leave
Employee Stock Option Plan
Home Office Allowance
Professional Development Stipend
Peer Recognition Program
Company
DoiT
DoiT Cloud Intelligence intent-aware FinOps platform goes beyond cost optimization to drive reliability, performance, and security.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
Charlesbank Capital Partners
2019-10-31Series A· $100M
Leadership Team
Vadim Solovey
CEO
Steve Mills
Chief Operating Officer
Recent News
2026-01-11
Best Data Management Software, Vendors and Data Science Platforms
2026-01-11
Company data provided by crunchbase