HSI · 8 hours ago
Customer Solutions Support Specialist
United States
Full-time
Remote
Entry Level
$17/hr - $20/hr
2+ years expHSI is a company committed to delivering exceptional customer service and technical support. The Customer Solutions Support Specialist will respond to customer inquiries, troubleshoot technical issues, and assist with Learning Management Systems, ensuring customers maximize system efficiency.
Medical DevicePublic Safety
Responsibilities
Respond promptly and effectively to customer inquiries, troubleshooting technical issues related to our platforms
Assist customers and students with a range of tasks, from simple actions like password resets to more complex issues, including comprehensive training on LMS usage
Research and resolve technical challenges, ensuring customers maximize system efficiency and comprehension
Document all interactions and solutions while upholding account security standards
Collaborate cross-functionally, advocating for customers within the organization and ensuring their needs are met
Keep management informed about emerging issues, bugs, and customer requirements for swift and effective resolution
Drive business quality and integrity, contributing to increased customer retention through your support initiatives
Engage in special department projects as assigned, contributing to software feature testing or specializing in specific support areas
Qualification
Required
High School Diploma or equivalent required
Proficiency in Microsoft Office products (Word, Excel, Outlook) required
Strong grasp of Internet technologies and a knack for training and problem-solving
Preferred
2+ years of experience in a high-volume call center preferred
1+ year of technical experience preferred; familiarity with Help Desk or ticketing systems is advantageous
Understanding or prior use of Learning Management Systems is a plus
Benefits
All the coverage you would expect health, dental, vision, etc.
Flexible work hours. We work hard, but understand that people are most productive when they can manage their own schedules and work/life balance
Learning & Development Program. We are committed to helping you succeed as you grow your career. Plus, you have unlimited access to the HSI LMS and library of career development training!
Work-from-home options. Where you work from is up to you
Generous vacation time. Up to 3 weeks starting off
Retirement benefits. We want to support your future and offer a generous $1:$1 company match
Company
HSI
HSI is a provider of EH&S training solutions to customers in the United States and Canada.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Neuberger BermanMillpond Equity Partners
2023-11-15Private Equity
2019-09-03Acquired
2006-07-01Private Equity
Leadership Team
Chad Birckelbaw
Executive Chairman
Frank Powers
Chief Technolgy Officer
Recent News
2026-01-16
2025-10-21
Company data provided by crunchbase