First Due · 12 hours ago
Senior Product Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expFirst Due is a company that provides cutting-edge Fire and EMS software solutions for agencies across North America. They are seeking a passionate and organized senior-level product manager to lead product vision and strategy, ensuring alignment with customer needs and company goals.
Enterprise SoftwarePublic SafetySaaSSoftwareSubscription Service
No H1B
Responsibilities
Own the product vision, strategy, and roadmap for assigned First Due modules, aligning with company goals while championing customer needs, configurations, and feature requests
Lead cross-functional collaboration with Engineering, QA, Design, Sales, Client Success, and external stakeholders to identify problems and deliver valuable, feasible, and high-quality solutions
Review, validate, and prioritize product defects and enhancements, balancing short-term sprint needs with long-term roadmap objectives
Act as the subject matter expert for assigned modules, engaging with customers, delivery teams, and leadership to ensure solutions meet operational, technical, and business needs
Use data, research, customer feedback, and product testing to inform decisions and ensure consistency, usability, and quality across all features
Partner with Sales and Client Success on customer demos, RFP responses, and evaluations; support go-to-market readiness for new features and releases
Collaborate with Design and Marketing to develop sales enablement materials and train internal teams on product enhancements
Build alignment and secure buy-in with senior leadership by clearly communicating product vision, tradeoffs, progress, and outcomes
Mentor product managers and cross-functional team members in product management best practices
Qualification
Required
8+ years of experience as a Product Manager for a quickly growing SaaS company
Prior ownership of one or more SaaS products or product areas
5+ years of experience leading one or more scrum teams, ideally teams in different time zones and locations
Extensive experience developing an understanding of customer needs with a track record of solving their problems; a proven ‘customer first' mentality and commitment to customer satisfaction
Strong ability to make strategic prioritization decisions, considering requirements, resources, and deadlines
Proficiency in breaking down broad product concepts into thorough, validated product requirements and specifications
Experience using AI tools as part of a PDLC, including but not limited to creating PRDs, designs, prototypes, and coded solutions
Demonstrated technical proficiency and effectiveness working closely with other business functions, including Engineering, Sales and Professional Services
An ability to align on long-term business strategies while driving impact on short-term product goals
Proven ability to ship new product features and increments in a fast-paced, high-pressure, deadline-oriented environment
Experience using JIRA and other product roadmapping tools
Ability to work independently in a collaborative, remote team environment
Excellent written and verbal communication and presentation skills
Highly detail oriented and skilled in managing multiple responsibilities
Motivated and proactive in creating and improving processes and workflows
Strong analytical and critical thinking skills
Strong leadership skills; ability to mentor team members
Relevant Bachelor's Degree
Preferred
Experience in public safety or Govtech software
Scrum/Agile certification
Benefits
Medical, dental, and vision coverage
FSA/HSA
401(k)
Flexible PTO
A fully remote workplace
A technology stipend
Opportunities for advancement
Other benefits and perks that sets our team apart
Company
First Due
First Due is a software platform that revolutionizes fire and EMS records management by unifying the entire operation in a single system.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$356.77MKey Investors
JMI EquityNew York Angels
2025-08-05Private Equity· $355M
2021-07-01Series Unknown
2020-06-17Seed
Leadership Team
Andreas Huber
Co-Founder & CEO
Rami El-choufani
Co-Founder, COO & Head of Product
Recent News
Government Technology US
2025-10-31
Government Technology US
2025-10-03
Company data provided by crunchbase