NorthPoint Development · 21 hours ago
Yardi Support Specialist
Kansas City, MO
Full-time
Onsite
Mid Level
3+ years expNorthPoint Development is a real estate developer focused on empowering its team members and fostering a collaborative environment. They are seeking a Yardi Support Specialist to manage support inquiries, troubleshoot technical issues, and provide training on the Yardi Commercial product suite.
Asset ManagementConstructionProperty DevelopmentProperty ManagementReal Estate
Responsibilities
Build and maintain strong relationships with internal and external stakeholders to drive strategic business goals
Respond to inbound support inquiries related to the Yardi Commercial product suite through multiple channels, including help desk platforms, phone, email, and chat
Troubleshoot, identify, and resolve technical issues with the platform, ensuring high customer satisfaction and timely resolutions
Document, prioritize, and track all support tickets in the help desk ticketing system (e.g., FreshService, Zendesk)
Ensure tickets are promptly followed up on, regularly updated, and resolved within defined service levels
Guide stakeholders through platform features, offer practical solutions to common challenges, and provide training or advice to optimize use of the Yardi Commercial product suite
Develop custom reports as needed and stay current with product updates and new features within the Yardi Commercial product suite to maintain technical proficiency and deliver top-tier service
Collaborate with internal teams to effectively resolve technical challenges and deliver exceptional service
Understand and manage cross-functional dependencies to ensure successful project execution and maximize value delivery
Regularly communicate status updates, progress, and key milestones to senior leadership and stakeholders
Proactively identify and address risks, dependencies, and potential blockers to keep initiatives on track and resolve issues quickly
Qualification
Required
Strong ability to manage multiple work streams and portfolios simultaneously
Solid understanding of project management methodologies with the capability to coach and mentor others
Exceptional interpersonal skills with an aptitude for engaging effectively with diverse teams
Strong conflict management, communication, and collaboration abilities
Excellent documentation and reporting skills to ensure transparency and alignment
At least 3 years of experience in help desk or customer service support roles
Proficiency in SQL report writing and data analysis
Solid troubleshooting skills with a thorough understanding of web-based applications and IT systems
Previous experience in project management and technical support
Preferred
In-depth knowledge of the Yardi Commercial product suite is highly preferred
Familiarity with property management software (Yardi) or previous experience in the commercial real estate industry is a plus
Benefits
A selection of comprehensive medical, dental, and vision plans
401k with 100% match up to 6%, immediately vested upon enrollment
Scholarships and paid professional development
Robust Reimbursement Programs: Childcare, Tuition, Wellness Spending Account
Onsite gym
Mental Health Reimbursement
Childcare Reimbursement
$2,000 annual HRA and HSA contribution
Free catered lunches every day + fully stocked kitchen
Parental Paid Leave
Flexible Spending Account
Living Generously program with 100% charitable contribution match
Company
NorthPoint Development
NorthPoint Development is a real estate operating firm that offers property management, site planning, logistics, and other services.
201-500 employees
H1B Sponsorship
NorthPoint Development has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$6.1M2019-08-29Series Unknown· $6.1M
Leadership Team
C
Charles Blaschke
Vice President of Energy and Sustainability
Recent News
Technically Media
2025-07-16
Company data provided by crunchbase