The Millennium Group, Where Service Matters · 4 hours ago
Office Services Associate
New York, NY
Full-time
Onsite
New Grad, Entry LevelThe Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for various clients. They are looking for a motivated Office Services Associate to manage daily operations related to mail and packages, ensuring efficient service and customer support.
Document ManagementOutsourcingPrinting
Responsibilities
Open & closed operations on a daily basis
Manifest all incoming couriers, USPS and messenger items
Manifest all outbound couriers, USPS and messenger item
Reconcile all incoming & outbound pieces on a daily basis
Complete End of Day log and file in cabinet on a daily basis
Meet with members and address any challenges or issues with mail & packages
Email members to pick up their mail & packages
Receive mail at mail room from USPS letter carrier and sign for express, registered and certified mail
Receive FedEx, UPS and Messenger packages at mailroom
Sort incoming mail and pull out all checks and deliver to members
Sort incoming mail and place mail into file cabinet/folders for members to be pick up
Process incoming couriers packages Internal Tracking System, label and place on racks for members to be pick up
Receive incoming messenger packages and call members to pick up
Physically deliver mail and courier packages by cart, dolly or hand truck to members as requested
Receive outgoing mail (letters and parcels) and place on rack for pick up
Receive outgoing UPS & FedEx packages and place on rack for pick up
Receive outgoing messenger items from members and hold in mailroom for messenger pick up
Answer members email regarding mail and packages
Provide customer service
Send out emails to members to retrieve their packages
Call members to retrieve their items
Other duties as assigned by manager
Qualification
Required
Ability to effectively work individually and in a team environment
Excellent communication skills both written and verbal
Ability to prioritize work and handling multiple task simultaneously
Excellent telephone etiquette
Well organized, with strong attention to details
A team player with the ability to work with diverse personalities
Able to appropriately handle confidential and highly sensitive material
Company
The Millennium Group, Where Service Matters
The Millennium Group, a Minority and Woman Owned Business Enterprise, is a global provider of outsourced Document Processing and Workplace Services including Mail, Ship/Receive, Print, and Back Office services to businesses across every industry With scale, global expertise, integrated solutions, and innovative technology, we deliver meaningful benefits by enhancing the employee experience, delivering cost efficiencies, mitigating risk and creating tangible value across businesses worldwide.
Founded in 1984
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase