Bigge Crane and Rigging Co. · 1 day ago
Field Service Manager
Houston, TX
Full-time
Onsite
Senior Level
7+ years expBigge Crane and Rigging Co. has been a leader in the crane industry since 1916, known for its extensive fleet and operational excellence. The Field Service Manager will lead the service organization across the Gulf region, overseeing financial performance, operational execution, and team management to modernize service operations and enhance customer satisfaction.
ManufacturingReal Estate
Responsibilities
Lead, manage, and develop service managers overseeing field service operations across the Gulf Region
Provide indirect leadership of field technicians through service managers, while directly overseeing administrative staff and holding service managers accountable to established best practices and procedures
Maintain full hiring, performance management, and termination authority across the service department
Establish clear expectations, accountability, and performance standards
Own and manage the service department P&L, with direct accountability for service revenue realization and margin performance
Establish, enforce, and continuously improve disciplined processes to ensure customer damage and field service work are estimated, documented, approved, and billed in a timely manner
Provide senior-level oversight and guidance on billable vs. non-billable service work, serving as an escalation point when required
Oversee timely and accurate damage assessments and estimates to support rapid invoicing; performance against defined billing cycle-time KPIs will be a core component of compensation
Partner with operations and finance leadership to accelerate billing cycles, reduce disputes, and improve cash flow related to service and rental-end damage
Leverage existing technical expertise within the service organization to ensure accurate damage assessments and repair approaches
Provide management-level review and judgment on estimates and service decisions when escalation or cross-functional alignment is required
Ensure estimating and service decisions follow clearly defined processes, documentation standards, and approval workflows rather than relying on individual discretion
Play an integral role in the design and rollout of a new service management system, including standardized workflows, controls, reporting, and accountability mechanisms
Establish and enforce disciplined, repeatable service processes across regions and teams
Drive adoption of systems and processes through training, communication, and performance management
Identify operational gaps and implement scalable improvements to support growth, consistency, and transparency
Qualification
Required
7–10+ years in heavy equipment, crane, or industrial field service
3–5+ years in a supervisory or management role
Field troubleshooting in high-risk, safety-critical environments
Demonstrated success leading and scaling service or field operations teams with a strong emphasis on people management and accountability
Proven ability to design, implement, and enforce disciplined operational processes and management systems
Strong systems mindset, with experience improving workflows, reporting, and operational visibility
Financial acumen, including P&L ownership and cost/margin management
Demonstrated ability to manage customer escalations and complex operational or billing discussions
Preferred
Experience in heavy equipment service environments preferred; depth of technical expertise is less critical than leadership, process discipline, and operational judgment
Benefits
Competitive pay and a matching 401(k) plan
Vacation, Company Holidays, and Sick Days
Flexible spending accounts/Health Savings Account
Reimbursement plan for the company Bring Your Own Device (BYOD) Policy
Company
Bigge Crane and Rigging Co.
Bigge Crane and Rigging Co. is a construction company that provides construction hoists and heavy lift rigging
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
H
Henry W. Bigge
Founder
Recent News
PR Newswire UK
2025-06-27
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