Client Success Manager jobs in United States
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PatientPoint® · 7 hours ago

Client Success Manager

positionCincinnati, OH
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date2+ years exp

PatientPoint® is a leading digital health company focused on improving health outcomes for millions of patients nationwide. The Manager, Client Success is responsible for executing client contract deliverables and ensuring overall client program success through effective communication and project management.

Health CareMarketingWellness
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Comp. & Benefits

Responsibilities

Own and efficiently manage multiple accounts, brands, and programs
Develop a fluent understanding of all program-specific goals and objectives
Apply knowledge of company products and programs to provide input to sales
Develop working relationships with internal teams (client success, client sales, operations, pricing, creative, IT) and external teams (direct clients and media/creative agencies)
Successfully translate client input and objectives into clear direction for internal teams
Assume ownership of projects from initiation to completion to ensure client/agency/sales satisfaction
Effectively track and communicate contract details and deliverables, and client requirements, on behalf of internal and external teams
Serve as a single point of contact for client-related status updates and regularly communicate key updates to internal and external teams
Produce, manage, and update company documents and trackers as needed
Provide insight into campaign success metrics and be able to articulate performance to clients
If required, have a working knowledge of client review/submission systems, and take ownership of submission processes

Qualification

Client managementProject managementMicrosoft Office SuiteSalesforcePMP certificationDigital marketing knowledgeAnalytical skillsCommunication skillsOrganizational skillsAttention to detail

Required

Bachelor's Degree in a related field
2+ years agency, marketing, or project management experience
Skilled in Microsoft Office Suite (Word, Excel, and PowerPoint), Adobe, Salesforce, and project management systems such as Jira and Smartsheets
Ability to dissect campaign performance analytics to provide meaningful insights that positively impact client revenue
Cursory understanding of digital marketing best practices and how people process information in new media formats
Ability to travel 2 times per year

Preferred

PMP certification
Experience working in a highly regulated industry such as healthcare or pharma

Benefits

Flexible time off to recharge
Hybrid work options
Mental and emotional wellness resources
A 401K plan
Competitive compensation

Company

PatientPoint®

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PatientPoint® is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made.
dateFounded in 1987
location
Cincinnati, Ohio, USA
people-size501-1000 employees
web-link
http://patientpoint.com

Funding

Current Stage
Late Stage
Total Funding
$140M
Key Investors
Searchlight Capital Partners,"Silver Point Capital, L.P."
2025-08-25Acquired
2023-07-28Private Equity
2020-01-01Private Equity

Leadership Team

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Sean Slovenski
Chief Executive Officer
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J
Julie Michaelson
Vice President, Client Solutions
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Recent News

HealthCareIT News
CIO and CMIO tout the value of combining patient education and data capture
2026-01-24
GlobeNewswire
PatientPoint Selects Operative’s AOS to Power Advertising and Scale Enterprise Media Operations
2026-01-14
TechTarget
Survey: 83% of patients trust their docs for health advice
2025-09-25
Company data provided by crunchbase