Randstad Digital Americas · 19 hours ago
Helpdesk Support Specialist
Merrimack, NH
Contract
Onsite
Entry, Mid Level
$39/hr - $40/hrRandstad Digital Americas is focused on providing innovative solutions, and they are seeking a Helpdesk Support Specialist. The role involves supporting Asset Management and Investment Management Technology platforms, driving efficiencies, and improving customer experience while managing incidents and communications with multi-functional teams.
Information Technology & Services
Responsibilities
Bachelor's degree preferred in Computer Science, Information Systems, or related subject area
Experience supporting Asset Management and/or Investment Management Technology platforms and users preferred
Outstanding interpersonal skills - both written and verbal. Assumed here is the ability to discern when and how widely to communicate status updates (based upon the details of the incident and the business environment at the time)
Experience driving major incidents involving multi-functional teams. Develop communications to keep the business and technology teams informed. Participates in root cause identification and problem management discussions
Experience with systems administration and managing physical and virtual desktops, active directory services, and cloud hosted services
Experience supporting databases, applications, and infrastructure in an AWS Cloud environment
Qualification
Required
Experience with reporting tools like Tableau or PowerBI
Continuous improvement practice - Find opportunities for improvements that drive efficiencies, improve customer experience & reduce risk to production
Bachelor's degree in Computer Science, Information Systems, or related subject area
Outstanding interpersonal skills - both written and verbal
Experience driving major incidents involving multi-functional teams
Experience with systems administration and managing physical and virtual desktops, active directory services, and cloud hosted services
Experience supporting databases, applications, and infrastructure in an AWS Cloud environment
Experience writing SQL queries and using any of the monitoring and alerting tools like Splunk, Dynatrace, DataDog, AWS Cloudwatch
Good understanding and working knowledge of ITIL framework and ITSM practices
Preferred
Bachelor's degree preferred in Computer Science, Information Systems, or related subject area
Experience supporting Asset Management and/or Investment Management Technology platforms and users preferred
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
Founded in 1984
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
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